Academic Support Services Manager

HCFL; Florida; On-site; USD 55,000 - 87,000; Full time

Job summary

Hillsborough College is seeking an Academic Support Services Manager to lead the Academic Success Center. You will oversee daily operations, long-term planning, hiring, and budget oversight, supporting a student-centered tutoring environment.

The role supervises about 35 staff, collaborates with faculty, and ensures compliance with college policies while maintaining high-quality academic support services.

Qualifications

• Master's degree and at least five years of related work experience.
• Experience in higher education, particularly community college/two-year institutions.
• Experience supervising staff and budgeting for a department.

Responsibilities

• Oversees daily operations and long-term planning of the Academic Success Center.
• Supervises ~35 personnel, including staff hiring, onboarding, mentoring and evaluations.
• Reviews bi-weekly timecards; ensures payroll compliance and accuracy.
• Manages budget planning for wages, supplies and operations; ensures fiscal responsibility.
• Maintains high levels of student support and coordinates with faculty for enhanced outcomes.

Skills

Higher education experience

Team leadership

Budgeting

Staff supervision

Education

Master's degree

Job description

Academic Support Services Manager### Academic Support Services ManagerApply: Dale Mabry Campus: Full time: Posted Yesterday: End Date: November 30, 2026 (29 days left to apply): JR26-951**Compensation Range:**$55,053.78 - $87,400.78**Position Summary:****Hiring compensation range:** $55,053.78 - $60,559.15 depending on qualifications. **Job Summary:**Manages the Academic Success Center (tutoring center) at Hillsborough College, including daily operations, long-term planning, hiring, and budget oversight. **Job Duties*** Oversees daily operations and long-term planning of the Academic Success Center at Hillsborough Community College.* Supervises approximately 35 personnel, including full-time and part-time staff, providing leadership in staff hiring, onboarding, mentoring, performance evaluations, and work scheduling.* Reviews and approves bi-weekly employee timecards, ensuring accuracy and compliance with college payroll procedures.* Manages budget planning and monitoring for wages, supplies, and operational expenditures; ensures fiscal responsibility and alignment with college budgetary goals.* Ensures high levels of direct student support through academic success services; resolves student concerns and promotes a supportive learning environment.* Coordinates with faculty through class visits and other instructional support initiatives to enhance academic outcomes.* Maintains effective working relationships with internal college departments such as Payroll, Purchasing, and Human Resources to support efficient Center operations.* Develops and implements operational procedures and improvements aligned with institutional goals and best practices in academic support services.* Collects and analyzes data regarding student usage and success to inform service enhancements and report on program effectiveness.* Maintains compliance with college, state, and federal regulations, and ensures alignment with regional and national standards for academic support.* Promotes and maintains a high standard of customer service to students, faculty, and staff in support of the college’s mission.* Performs other duties as assigned in support of academic success services.**Minimum Requirements**The position requires at least a Master's degree and at least five years of prior-related work experience. **Preferred Qualifications*** Experience in higher education, particularly community college/two-year institutions.* Experience tutoring or working in tutoring centers or working closely with students outside of the classroom..* Experience supervising, particularly students and professional educators.* Experience with budgeting and maintaining a budget.* Strong team building and collaborative skills both internal to the department and working across multiple departments. **Closing Date:** November 30, 2026. Applications must be submitted by November 29, 2026 at 11:59pm. *Hillsborough College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.* *All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.* *Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.* *The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.* *Hillsborough College participates in the US E-Verify program.* *Apply Today to join our team*### Hillsborough CollegeFounded in 1968, HC is currently the fifth largest community college in Florida’s State College System, serving more than 42,000 students each year at its five campuses, three centers and online platform. HC offers more than 200 academic options including the associate in art and associate in science degrees, college credit certificates, postsecondary adult vocational certificates, advanced technical diplomas and certificates, as well as continuing education and lifelong learning courses. The College has an annual budget of over $135 million and employs more than 2,200. Over 84 percent of HC graduates stay in the local community, and together, HC and its former students contribute more than $1.3 billion in added income and economic impact to Hillsborough County.