Academic Support Services Manager

University of California - Los Angeles (UCLA)

Los Angeles (CA)

On-site

USD 60,000 - 82,000

Full time

14 days+

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Job summary

University of California, Los Angeles is seeking an Academic Support Services Manager to provide administrative support to the Office of Academic Excellence, with emphasis on admissions and academic support for student-athletes and staff.

Responsibilities include preparing case files for admissions review, retrieving transcripts, coordinating with coaches and campus partners, and ensuring compliance with NCAA and university policies while handling daily operations and special projects.

Qualifications

Experience navigating University, Big Ten, and NCAA rules preferred.
Ability to work in a fast paced, multi layered organization with diverse constituents and colleagues.
Capable of effective communication and collaboration with other University departments in a complex administrative environment.
Ability to prioritize assignments independently and reflect importance with minimal supervision.
Ability to establish cooperative relationships and collaborate with coaches, staff, and campus community.
Knowledge of university and department policies, practices, and procedures (preferred).
Strong aptitude in using MS Office applications including Excel, Word, and Outlook.
Demonstrated ability to perform duties accurately and meet deadlines under interruptions.
Experience in managing personnel, equipment, and resources to optimize the work environment.
Ability to analyze situations and implement fair, impartial solutions.
Understanding of NCAA rules and university policies for decision-making.
General knowledge of financial and personnel policies in a central university setting.
Demonstrated writing skills for reports, policies, procedures, and correspondence.

Responsibilities

Prepare case files for admissions review and retrieve transcripts/records for student-athletes.
Assist in daily admissions and academic support operations and be involved in special projects.
Communicate with prospective/current student-athletes, coaches, staff, and campus/externals partners.
Comply with department, university, conference, NCAA, and state regulations.

Skills

Communication

Teamwork

Prioritization

Independence

Policy knowledge

Microsoft Excel

Microsoft Word

Microsoft Outlook

Attention to detail

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Data entry systems

Job description

Position Summary

Under the supervision of the Senior Associate Athletic Director, Academic and Championship Excellence, the Academic Support Services Manager will provide overall administrative support to the Office of Academic Excellence, specifically in the areas of admissions and academic support. This position involves data entry, file uploading, and special projects as assigned by the supervisor. This position will also assist in the daily operations of admissions and academic support with major responsibilities including preparing case files for admissions review, retrieving transcripts and academic records for prospective and current student athletes, academic support administrative needs, along with corresponding with prospective and current student athletes, coaches, staff, and various admissions and academics related campus and external partners. This position will comply with department, university, conference, NCAA, and state regulations in all activities.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Experience with University, Big Ten, and NCAA rules and regulations. (Preferred)
Ability to work in a fast paced, multi layered business organization with a variety of constituents and colleagues both in the department, on campus, and outside the organization (Required)
Incumbent must be able to effectively communicate and work cooperatively with other University departments in a complex administrative environment. (Required)
Capability to work independently and prioritize assignments in a manner accurately reflecting the relative importance of job responsibilities without constant supervision. (Required)
Ability to establish and maintain cooperative working relationships and collaborate with coaches, staff, administrators, and campus community. (Required)
Knowledge of state, University, and department policies, practices, and procedures. (Preferred)
Strong aptitude in using various software applications including Microsoft Excel, Word, and Outlook. (Required)
Demonstrated ability to perform duties with great degree of accuracy, meeting deadlines, working efficiently under conditions of frequent interruptions and fluctuating workload. (Required)
Incumbent must be trained in managing and organizing personnel, equipment, and material resources in order to provide the most efficient working environment. (Required)
Ability to analyze situations and systems, identify problems, and implement solutions impartially, consistently, and fairly. (Required)
Understanding of when to make decisions on immediate problems within prescribed scope of authority, based on knowledge of policies and procedures, including pertinent NCAA rules and regulations (Required)
General knowledge of financial and personnel policies, principles, and procedures in a central administrative University setting, as well as, general management principles. (Required)
Demonstrated writing skills to complete concise, effective and grammatically correct administrative reports, policy statements, procedures and correspondence. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's degree or equivalent experience in a relevant field within an office setting with a wide range of responsibilities. (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Schedule