Academic Support Programs Lead — Tutoring Services

SupportFinity™; Redlands (CA); On-site; USD 62,000 - 76,000; Full time

Job summary

The University of Redlands is seeking a Tutoring Services & Academic Support Coordinator to oversee tutoring operations in Redlands. The role is full-time and non-exempt, reporting to the Associate Dean of Student Success and Accessibility.

It emphasizes inclusive, data-driven programs and collaboration across campus. The position requires a Bachelor’s degree (Master’s preferred) and 2–3 years in higher education tutoring or academic support, with experience supervising staff and utilizing

Qualifications

• Bachelor’s degree required; Master’s degree strongly preferred.
• 2–3 years of experience in higher education tutoring or academic support services.
• Experience supervising and training tutors.
• Strong organizational and administrative skills, including scheduling and data tracking.
• Commitment to equity-minded and inclusive educational practices.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Coordinate daily operations of tutoring services; ensure scheduling and service delivery.
• Supervise, train, and support tutors and peer academic coaches.
• Develop professional development modules for tutors; cover pedagogy and learning technologies.
• Observe tutoring sessions; provide feedback and improvement plans.
• Collaborate with the Associate Dean to align training with departmental goals and policies.
• Maintain databases, track KPIs, and support data-driven interventions.
• Promote tutoring and academic support through outreach and campus communications.

Skills

Leadership

Team development

Multitasking

Analytical mindset

Interpersonal communication

Written communication

Verbal communication

Equity-minded practices

Adaptability

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Navigate

LMS platforms

Job description

The University of Redlands is seeking a Tutoring Services & Academic Support Coordinator to oversee tutoring operations in Redlands. The role is full-time and non-exempt, reporting to the Associate Dean of Student Success and Accessibility.

It emphasizes inclusive, data-driven programs and collaboration across campus. The position requires a Bachelor’s degree (Master’s preferred) and 2–3 years in higher education tutoring or academic support, with experience supervising staff and utilizing