Academic Success Coach II | GEN 102 & Student Support

University of Louisville; Louisville (KY); On-site; USD 41,000 - 55,000; Full time

Job summary

The University of Louisville is seeking an Academic Support Specialist II to support undergraduate persistence, academic achievement, and retention through instruction, coaching, outreach, and intervention services. This role delivers GEN 102, provides classroom instruction, tracks progress, and coordinates outreach for students in various academic support initiatives.

Qualified candidates will have a related bachelor’s degree and experience, with strong communication skills and a commitment to

Qualifications

• Master’s degree in Education, Counseling, or similar programs; or at least 18 hours of graduate work.
• Knowledge of/experience using software used in college or high school settings.
• Excellent oral, written, and interpersonal skills.
• Experience working with college students in advising, coaching, teaching, student success, retention, or related areas.

Responsibilities

• Teaches GEN 102, conducts sessions, tracks attendance, provides academic coaching, and monitors progress; may conduct individual conferences.
• Supports REACH & Rise first‑time college students in compliance with state college readiness legislation; coordinates outreach and follows up; connects students to campus resources.
• Assists with proactive outreach for at‑risk undergraduate students; uses CardSmart, TracCloud, and other platforms to promote services and connect students with campus partners.
• Provides academic coaching interventions for GEN 103/104; coordinates outreach and follow-up.
• Collaborates with LRC staff to coordinate tutoring for at‑risk students; assists with scheduling and data tracking.

Skills

MS Office Suite

Classroom instructional experience

Analysis and data reporting skills

Critical thinking

Teamwork

Interpersonal skills

Knowledge of postsecondary education

Education

Master’s degree / graduate work

Tools

CardSmart

TracCloud

Job description

The University of Louisville is seeking an Academic Support Specialist II to support undergraduate persistence, academic achievement, and retention through instruction, coaching, outreach, and intervention services. This role delivers GEN 102, provides classroom instruction, tracks progress, and coordinates outreach for students in various academic support initiatives.

Qualified candidates will have a related bachelor’s degree and experience, with strong communication skills and a commitment to