Academic Support Specialist II

University of Louisville; Louisville (KY); On-site; USD 41,000 - 55,000; Full time

Job summary

The University of Louisville is seeking an Academic Support Specialist II to support undergraduate persistence, academic achievement, and retention through instruction, coaching, outreach, and intervention services. This role delivers GEN 102, provides classroom instruction, tracks progress, and coordinates outreach for students in various academic support initiatives.

Qualified candidates will have a related bachelor’s degree and experience, with strong communication skills and a commitment to

Qualifications

• Master’s degree in Education, Counseling, or similar programs; or at least 18 hours of graduate work.
• Knowledge of/experience using software used in college or high school settings.
• Excellent oral, written, and interpersonal skills.
• Experience working with college students in advising, coaching, teaching, student success, retention, or related areas.

Responsibilities

• Teaches GEN 102, conducts sessions, tracks attendance, provides academic coaching, and monitors progress; may conduct individual conferences.
• Supports REACH & Rise first‑time college students in compliance with state college readiness legislation; coordinates outreach and follows up; connects students to campus resources.
• Assists with proactive outreach for at‑risk undergraduate students; uses CardSmart, TracCloud, and other platforms to promote services and connect students with campus partners.
• Provides academic coaching interventions for GEN 103/104; coordinates outreach and follow-up.
• Collaborates with LRC staff to coordinate tutoring for at‑risk students; assists with scheduling and data tracking.

Skills

MS Office Suite

Classroom instructional experience

Analysis and data reporting skills

Critical thinking

Teamwork

Interpersonal skills

Knowledge of postsecondary education

Education

Master’s degree / graduate work

Tools

CardSmart

TracCloud

Job description

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID: R109154

Minimum Requirements:

Bachelor’s degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience. Grade 5 (Salaried)

Position Description

The University of Louisville is seeking to hire an Academic Support Specialist II. The Academic Support Specialist supports undergraduate student persistence, academic achievement, and retention through instruction, coaching, outreach, and intervention services. This position assists with the delivery of the Cardinal Academic Success Seminar (GEN 102), providing classroom instruction, academic coaching, attendance monitoring, and student progress support. The role also coordinates outreach and intervention efforts for students participating in other academic support initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the instruction of the academic recovery course, Cardinal Academic Success Seminar (GEN 102). Teaches an estimated 4 sections of GEN 102 per academic year. Conducts class sessions, tracks student attendance, provides academic coaching for students, and monitors student progress. May conduct individual conferences and/or communicate with students outside of scheduled class times to enhance their academic success.
• Provides support for REACH & Rise first‑time college students in compliance with state college readiness legislation (13 KAR 2.020). Coordinates student outreach, meets with students for academic coaching, and follows up as needed. Connect students to campus resources and makes referrals as appropriate.
• Assists with proactive outreach efforts with at‑risk undergraduate students. Utilizes CardSmart, TracCloud, and other university communication platforms to reinforce the use of academic support services, programs, and staff who focus on student success. Provides referrals to key campus partners and offices to foster student retention efforts.
• Provides academic coaching interventions for students enrolled in GEN 103/104. Works with GEN 103/104 instructors to identify students in need of intervention. Coordinates student outreach, meets with students individually, and follows‑up as needed.
• Collaborates with LRC staff to coordinate tutoring for at‑risk students. Assists with developing schedules, attendance interventions, and data tracking.

Preferred Qualifications

Master’s degree in Education, Counseling, or similar programs; or at least 18 hours of graduate work. Knowledge of/experience using software used in college or high school settings. Excellent oral, written, and interpersonal skills. Experience working with college students in advising, coaching, teaching, student success, retention, or related areas.

Competencies

• MS Office Suite
• Classroom instructional experience
• Analysis and data reporting skills
• Critical thinking
• Teamwork
• Interpersonal skills
• Knowledge of postsecondary education and student development

Targeted Salary $48,225

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].