Academic Success and Student Support Coordinator (Prattville)

Enterprise State Community College; Prattville (AL); On-site; USD 38,000 - 58,000; Full time

Job summary

Central Alabama Community College seeks an Administrative Coordinator of Students Services to support pre-college orientation, admissions, registration, retention, advising, and success coaching. The role includes maintaining student records and assisting with ADA compliance and financial aid processes across campuses, including Prattville.

The position emphasizes collaboration with faculty and staff, adherence to regulatory standards, and travel within the service area to support Student

Qualifications

• Bachelor’s Degree from an accredited institution is required.
• Ability to maintain confidentiality is required.
• Ability to use sound and professional independent judgment and make decisions based on policy and established processes is required.
• Ability to work flexible hours is required.
• Ability to establish and maintain effective working relationships with students, co-workers, and the public is required.
• Ability to work and travel to all campus locations and travel to attend conferences for professional development is required.
• Proficiency using Microsoft Word and various types of computer software packages is required.
• Experience in enrollment services and student services in higher education is required.

Responsibilities

• Adheres to the policies, rules and standards of Central Alabama Community College and regulatory bodies.
• Serves as an academic success coach for students.
• Assists students with career exploration and selecting a career path.
• Assists the ADA Coordinator with student records, exams, and accommodations.
• Serves as a point of contact for applicants and students and assists with admissions and registration.
• Assists students with graduation applications and degree audits.
• Coordinates student services functions including enrollment, dual enrollment, and verification.
• Maintains FERPA compliance and prepares required reports.

Skills

Organizational skills

Time management

Interpersonal skills

Customer service

Multitasking

Communication

Education

Bachelor’s Degree

Master’s Degree

Tools

Microsoft Word

Target X CRM

Educational software systems

Job description

The Administrative Coordinator of Students Services facilitates comprehensive student services processes. The Coordinator coordinates and assists with pre-college orientation, admission processes, registration, retention, advising, and success coaching as well as maintenance of student records. The Coordinator evaluates transcripts as needed, assists with ADA. This position will also perform duties as necessary for the administration of all federal, state, and local financial aid programs.

This position will be based at Central Alabama Commjunity College's Prattville campus:

Responsibilities

1. Adheres to the policies, rules and standards of Central Alabama Community College, Alabama Community College System, accrediting agencies and federal regulatory bodies.
2. Serves as an academic success coach forstudents.
3. Assists students with career exploration and selecting a careerpath.
4. Assists the ADA Coordinator with student records, proctoring tests and exams, and ensuring reasonable accommodations are provided for students with documented disabilities at thePMC.
5. Serves as a point of contact, when needed, for applicants and students and assists student in completingthe admission process andregistration.
6. Assists students with applications forgraduation and performs degree audits as needed.
7. Assists with student services functions, including: recruiting, pre-college orientation, enrollment processes, dual enrollment, registration, withdrawals, and studentverification.
8. Assists with the delivery of prescribed ADAservices.
9. Assists with textbooks in alternative formats to students with disabilities in adherence tocopyright laws andprotocol.
10. Maintains a collaborative and highly professional relationship with faculty, staff, andstudents.
11. Assists with College compliance with the Americans with Disabilities Act of 1990 (as amended)and Title 504 of the Vocational Rehabilitation Act of 1973 (as amended) forstudents.
12. Consults with the Dean of Students and college administration on ADA compliance issues and risk mitigation as related to ADAcompliance.
13. Coordinates student activities as directed and serves as a club or organization sponsor asassigned.
14. Travels throughout service area as needed to assist with Student Services events and dutiesas assigned.
15. Assists with evaluation of student transcripts.
16. Assists students regarding Alabama Transfers articulation agreement asneeded.
17. Assists students with the financial aid process to include receiving applications and responding to questions from current and prospectivestudents.
18. Assists students with completing financial aid applications including responding to questions to prospective, new, and continuingstudents.
19. Participates in and assists with professional development for faculty, staff, andcommunity stakeholders asassigned.
20. Serves on standing committees and attends college meetings asassigned.
21. Submits weekly schedules and student services tracking forms and enrollment and studentservices data in timely manner asdirected.
22. Ensures institutional compliance with the Family Educational Rights and Privacy Act (FERPA).
23. Prepares required reports as required by Central Alabama Community College, theAlabama Community College System, and other regulatoryagencies.
24. Performs other duties as assigned and as related to Student Servicesdivision.
25. Assists CRM Administrator (Target X) in data management and protocols.
26. Assists with National Student Clearinghouse submission as needed.
27. Assists with Beginning and End of Term processes as needed.
28. Aid in all areas within Student Services or for other departments as assigned.

Qualifications

1. Bachelor’s Degree from an accredited institution is required.
2. Ability to maintain confidentiality is required.
3. Ability to use sound and professional independent judgment and make solid decisions based on policy and established processes is required.
4. Ability to work flexible hours is required.
5. Ability to establish and maintain an effective working relationship with students, co-workers, and the public is required.
6. Ability to work and travel to all campus locations and travel to attend conferences for professional development is required.
7. Ability to organize and prioritize work is required.
8. Proficiency using Microsoft Word and various types of computer software packages is required.
9. Ability to read, comprehend, and apply local, state and federal regulations is required.
10. Exceptional listening, verbal, written, organizational, time management, and interpersonal skills are required.
11. Ability to multitask and be flexible is required.
12. Ability to provide exceptional customer service is required.
13. Professional appearance and demeanor are required.
14. Valid driver’s license is required.
15. Experience in enrollment services and student services in higher education is required.
16. Experience in academic advising and academic support services is preferred.
17. Master’s Degree from an accredited institution is preferred.
18. Experience using transfer articulation agreements in advising students is preferred.
19. Experience in educational software information systems is preferred.

Applicants must travel at their own expense. Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. The College reserves the right not to fill the position in the event of budgetary or operational constraints. Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Once submitted, all applications become the property of CACC. Requests for copies of application materials, including transcripts, will be denied by the College.

Central Alabama Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

Equal Opportunity Employer - Central Alabama Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System and Central Alabama Community College that no employee or applicant for employment or promotion, on the basis of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by law be excluded from participation in, be denied the benefits of, or be subject to discrimination under any program, activity, or employment. Furthermore, no qualified individual with a disability shall, on the basis of disability, be subject to discrimination in employment or in connection with any service, program, or activity conducted by the College. Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees.

Central Alabama Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the Associate in Arts degree, Associate in Science degree, Associate in Applied Science degree, Associate in Occupational Technology degree, and certificates. Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call [phone] for questions about the accreditation of Central Alabama Community College.

In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.

Central Alabama Community College reserves the right to withdraw this job announcement at any time prior to the awarding the position. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.