Academic Success Advisor - TUG Focus

The Chronicle Of Higher Education, Inc.; Shelby (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Retirement matching

Tuition remission

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Paid sick leave

17 paid holidays

Wellness opportunities

On-campus health center

Job summary

Gardner-Webb University in Boiling Springs, NC seeks an Academic Success Advisor (TUG Focus) to mentor and coach undergraduate students. You will serve as primary advisor for a caseload and collaborate with GW Online learners and Student-Athletes to support holistic student success.

Responsibilities include advising on degree requirements, course selection, registration, and proactive interventions for at-risk students.

Qualifications

• Bachelor’s Degree in education or a related field is required.
• 1-2 years of related work or training is preferred.
• Experience as a student peer mentor or advising assistant is a plus.

Responsibilities

• Advises program requirements, course selection, and registration procedures for undergraduates.
• Provides academic coaching to develop learning strategies and study skills.
• Contacts and intervenes with students at risk due to absences or low grades.
• Assists with academic warning processes and monitors registration each semester.
• Serve as designated advisor for GW Online distance learners and Student-Athletes.
• Collaborate with colleagues to support student success and address unpaid balances.
• Refer students to appropriate academic staff and coordinate with resources.

Skills

Microsoft Office Suite

Student-centered advising

Education

Bachelor's Degree in education or related field

1-2 years related work or training

Tools

Banner

Cornerstone

Job description

Academic Success Advisor (TUG Focus)

This role provides proactive mentorship and academic coaching toensure the holistic success of students. While this position servesas the primary advisor of record for an assigned group oftraditional undergraduate students, it functions as a collaborativemember of the broader division. As such, the individual willmaintain a diverse advising portfolio that includes GW Onlinestudents and Student-Athletes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Undergraduate Academic Services

• Primary Caseload: Advises program requirements, courseselection, and registration procedures to both prospective andcurrent student populations.
• Academic Coaching: Provides academic coaching to assistwith identifying, developing, and implementing learning strategiesand study skills specific to course requirements.
• Proactive Intervention: Contacts and intervenes withstudents who have been referred as having excessive absences andaccumulating low grades, and any student deemed academicallyhigh-risk.
• Success Planning: Assists students on academic warningwith academic success plans. Monitors and contacts students whohave not registered each semester.

Integrated University Advising (Online &Student-Athletes)

• Cross-Modal Advising: Serve as a designated academicadvisor for GW Online distance learners and Student-Athletes.
• Retention & Success: Collaborate and coordinate withcolleagues in a team approach to ensure student success. Helps withoutreach for students on caseload that have unpaid financialbalances.
• Resource Navigation: Refers students to appropriateacademic staff and support resources and collaborates with othersto monitor and accelerate the academic progress of the studentsreferred.

SUPERVISORY RESPONSIBILITIES

• Graduate Assistants; Interns/Student Employees (asneeded).

EDUCATION and/or EXPERIENCE

• Required: Bachelor’s Degree in education or a relatedfield.
• Preferred: 1-2 years of related work or training.Experience as a student peer mentor or advising assistant is aplus.
• Advising Versatility: Previous experience or a strongdesire to work with diverse student populations, including onlinestudents and traditional campus students.

OTHER PREFERRED QUALIFICATIONS

• Technical Proficiency: Mastery of Microsoft Office Suiteand campus-wide databases (e.g., Banner, Cornerstone).
• Mission Alignment: Willingness to contribute toGardner-Webb University’s Christian mission and the Division ofStudent Success’ values: access, empowerment, inclusivity,partnership, and growth.
• Relational Excellence: Strong "customer-friendly"skills, a positive attitude, and the ability to handle confidentialinformation (FERPA) with professional integrity.

Competitive Benefits

• Retirement matching
• Tuition remission
• Health insurance
• Dental insurance
• Vision insurance
• Short term/long term disability
• Life insurance
• Paid time off
• Paid sick leave
• 17 paid holidays
• Wellness opportunities
• On-campus health center

Gardner-Webb University is a Christian university committed tohelping individuals become more in faith, learning, and service.Located in Boiling Springs, North Carolina, GWU offers the benefitsof a close-knit community with easy access to Charlotte, Asheville,and the greater Greenville-Spartanburg region.

Founded in1905 and rooted in the Baptist tradition, the University now servesapproximately 3,000 students across more than 80 undergraduate andgraduate programs. As a Carnegie Doctoral/Professional institution,Gardner-Webb is dedicated to academic excellence, leadershipdevelopment, and meaningful service to others.

Our community reflects a shared commitment to One Webb,creating an environment where people support one another, pursuetheir purpose, and work together to make a lasting impact. GWUattracts students from across the nation and around the world andcompetes in NCAA Division I athletics with 22 teams and more than500 student-athletes.