Academic Advisor Senior

Arizona State University; Arizona; On-site; USD 52,000 - 59,000; Full time

Job summary

Arizona State University is seeking an Academic Success Advisor to support undergraduate and graduate students from their first semester through graduation. The role focuses on building relationships, guiding students through academic requirements, and connecting them with ASU resources using Salesforce case-management strategies.

The position is part of the Ira A. Fulton Schools of Engineering, emphasizing inclusive mentorship, timely degree completion, and engagement through diverse

Qualifications

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training.
• Experience in college level academic advising, including online and campus-based students.
• Evidence of a master's degree in higher education or related area.

Responsibilities

• Provide individual and group academic advising to campus-based undergraduate and graduate students.
• Support students to resolve challenges by referring to ASU services.
• Identify academic options aligning with goals (degree programs, study abroad, internships).
• Provide administrative support related to enrollment, registration, orientation, retention and degree completion.
• Organize ASU and FSE initiatives to recruit, engage and retain FSE students.
• Mentor other advisors or student leaders.
• Take ownership of major projects assigned by leadership.
• Proactively monitor student academic performance and resolve concerns.
• Collaborate to ensure satisfaction with programs and degree progress.

Skills

Academic advising

Student information systems

Policy compliance

Collaboration

Communication

Problem solving

Relationship building

Team mentorship

Education

Bachelor's degree

Master's degree in higher education or related area

Tools

PeopleSoft

DARS

iPOS

Salesforce

Job description

Job Profile:

Academic Advisor 3

Job Family:

Academic Advising

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

May represent college/department as a primary contact. Collaborates with leadership to provide solutions associated with specific programs or projects. Coordinates training and development related to projects and programs for staff. May lead a project or program, including assessment, evaluation, timelines, goals, budget

Job Description:

Are you passionate about helping students achieve their goals and make the most of their college experience? Academic Success Advisors play an important role in supporting undergraduate and graduate students from their first semester through graduation and celebrating the milestones along the way.

As part of the Ira A. Fulton Schools of Engineering (FSE), you will join a collaborative community committed to student success, retention, and degree completion. FSE values cultural and intellectual variations and strives to create a welcoming and inclusive environment where students of all backgrounds, abilities, experiences, and perspectives can thrive.

In this role, you will build meaningful relationships with students, help them navigate academic requirements and university resources, and empower them to make informed decisions about their education and future. You will connect with students in person and through phone, Zoom, and email appointments, while using Salesforce case-

management strategies to provide timely, coordinated, and personalized support.

Beyond traditional academic advising, you will help students engage in the experiences that make an engineering education at ASU unique. Through the Fulton Difference, you will connect students with opportunities to explore their interests, strengthen their skills, and prepare for success at ASU and beyond.

Position Salary Range:

$51,500 - $59,000; DOE

Essential Duties:

• With minimal supervision, provide individual and group academic advising to campus-based undergraduate and graduate students that supports academic success, engagement as an FSE student, and timely progress to graduation.
• Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Servicesand the Fulton Career Center.
• Work closely with students to identify academic options such as: degree programs, extracurricular activities, study abroad programs, research opportunities, or internships that align with academic and career goals.
• With limited supervision, provide administrative support related to student enrollment, registration, orientation, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
• Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.
• Consult with program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.
• May mentor other advisors or student leaders.
• Takes ownership of major projects, as assigned by leadership.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues.
• Acts as key contributor within advising team to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services by utilizing a variety of university data and programmatic direction to promote student academic success.
• Escalates/redirects urgent or conflicting requests after attempting resolution. May seek to resolve complex issues and takes the lead on projects built around student support.

Desired Qualifications:

• Experience in college level academic advising, including both online and campus-based students.
• Experience in working with student populations.
• Experience in working in a fast paced and high-volume advising unit.
• Experience in using student information computer systems and degree audits (i.e., PeopleSoft, DARS, iPOS).
• Experience implementing and adhering to university and program policies and procedures; and/or experience with student recruitment and retention.
• Experience in thinking critically to problem solve independently and as part of a group.
• Demonstrated knowledge of current issues and theories in public and higher education and college advising.
• Evidence of technology skills in systems such as Google Suite, Peoplesoft, Microsoft Office applications (Excel, Outlook, Teams, Word), Slack, Salesforce, etc.
• Experience in using database programs (Analytics, Salesforce).
• Experience in assisting or coordinating with special events.
• Experience in developing and maintaining effective professional working relationships.
• Evidence of effective communication skills with a strong focus on collaboration and a high level of customer service.
• Evidence of a master's degree in higher education or related area.

Working Environment:

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended period of sitting
• Use office equipment including a desktop computer
• Lift up to 20 pounds

Department Statement:

This position is part of the School of Manufacturing Systems and Networks (MSN), one of the eight schools in the Fulton Schools of Engineering. The School of Manufacturing Systems and Networks integrates academic programs and innovative research to address current and future manufacturing challenges and improve sustainability and generate economic opportunities to revitalize manufacturing in Arizona and beyond. The academic programs and research portfolio of the School of Manufacturing Systems and Networks are designed to address the next-generation engineering challenges that are transforming manufacturing systems. Students will gain the transformative skills needed to impact the future of work, including industry 4.0, autonomous systems and processes, and systems engineering. Our career-ready graduates will be equipped with the tools they need to take on critical societal challenges.

The Ira A. Fulton Schools of Engineering is the largest producer of engineering and technical talent in the nation and seeks to deliver a world-class learning experience for our students and to advance research and innovation - all at scale. We value and emphasize inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our outstanding faculty and have built a unique place for large-scale innovation characterized by foundational excellence and translational impacts. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation's fifth largest metropolitan area. The scale of our faculty research interests and interdisciplinary mindset, combined with more than 48 graduate degree programs and 25 undergraduate degree programs, provide the foundation for knowledge generation and collaborative opportunities to advance new ideas.

The Fulton Schools of Engineering, located across ASU's Tempe and Polytechnic campuses, is comprised of eight schools based on academic programs and research areas. Fulton Engineering has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to engineering, computing and technology professions and creates lasting impacts across local and global communities.

The Fulton Schools of Engineering follows a framework of values, designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:

• Cultivate excellence.
• Deliver innovation that matters.
• Encourage bold thinking.
• Foster a community of learning and collaboration.
• Build a foundation for all to be successful.

Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASU/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Polytechnic

Funding:

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.