Academic Success Advising Manager

Arizona State University; Tempe (AZ); On-site; USD 58,000 - 68,000; Full time

Job summary

Arizona State University seeks an energetic Academic Advising Supervisor for SEMTE's Undergraduate Advising team. You will lead staff, drive recruitment and retention, and ensure program success while aligning with university policies and strategic goals.

You will oversee onboarding, performance management, and day-to-day operations, partnering with managers, chairs, and administrators to advance student success and degree completion.

Qualifications

• Three (3) years or more of supervisory experience of professional staff within a higher education setting
• Knowledge of and experience with curriculum processes and higher education systems and related business principles
• Experience in higher education academic advising, including advising online and accelerated masters programs
• Experience in student outreach, recruitment, and retention initiatives
• Skills in project management and customer service
• Skill in written and oral communication skills
• Demonstrated experience using good organizational skills
• Experience working with technical/specification writing and documentation
• Experience with software applications including PeopleSoft, MS Office, Adobe Acrobat and Salesforce
• Skill in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes

Responsibilities

• Hire, onboard, and manage performance of designated advising staff
• Lead and supervise academic advising services, recruitment, and retention efforts
• Set performance goals for staff and act as team leader
• Collaborate with management to implement policies supporting college and university goals
• Act as liaison to students, faculty, staff, and committees
• Use data to evaluate program efficacy and strategy
• Create internal docs for training and development of staff
• Understand university policies and procedures
• Manage projects and long-range planning with academic professionals
• Represent the department on university committees
• Provide day-to-day direction and escalation for issues

Skills

Supervisory experience

Curriculum processes

Higher education advising

Student outreach and recruitment

Project management

Written and verbal communication

Organizational skills

Documentation/writing

PeopleSoft

MS Office

Adobe Acrobat

Salesforce

Tools

PeopleSoft

MS Office

Adobe Acrobat

Salesforce

Job description

Job Description

The School for Engineering of Matter, Transport and Energy (SEMTE) is currently seeking an energetic, self‑motivated individual to join its Academic Advising team. This individual will play an integral role in providing comprehensive administrative support and supervision to the SEMTE undergraduate advising team and will report to our Academic Success Advising Manager Sr.

Position Salary Range: $58,000 - $68,000 per year; D.O.E.

Job Duties

• Responsible for hiring, onboarding, and performance management of designated undergraduate academic success advising staff.
• Leads/supervises academic success staff in the providing academic advising services, recruitment, retention, and academic program functions to ensure needs of students are met for successful completion of the degree.
• Establishes performance goals for staff and monitors progress throughout the year, acts as team leader and senior resource for professional staff.
• Works closely and collaboratively with manager sr., assistant director, program chairs, director and university administrators to implement policies and practices in support of college, department, and university goals.
• Acts as a program/school liaison to current and prospective students, faculty, staff, as well as college and university committees, on issues related to academic success.
• Use and interpret data to develop and evaluate project and strategy efficacy.
• Create and maintain internal documentation for day-to-day training and development of assigned academic advising staff.
• Have a thorough understanding of university and FSE policies and procedures.
• Manage projects, including day-to-day functions (coordination and integration of information) as well as long range planning and design, working with the academic professionals.
• Represent the department/school/college and serves on various department and university committees.
• Provides the day-to-day direction and escalation for issues that require management resolution.

Desired Qualifications

• Three (3) years or more of supervisory experience of professional staff within a higher education setting
• Knowledge of and experience with curriculum processes and higher education systems and related business principles
• Experience in higher education academic advising, including advising online and accelerated masters programs.
• Experience in student outreach, recruitment, and retention initiatives
• Skills in project management and customer service
• Skill in written and oral communication skills
• Demonstrated experience using good organizational skills
• Experience working with technical/specification writing and documentation
• Experience with software applications including PeopleSoft, MS Office, Adobe Acrobat and Salesforce.
• Skill in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes

Working Environment

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended period of sitting
• Use office equipment including a desktop computer
• Lift up to 20 pounds

Department Statement

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation— all at scale

The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation's top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation's most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty's research interests and interdisciplinary approach, along with over 55+ graduate and 28 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

The Fulton Schools of Engineering is driven by core values that define our approach, distinguish our practice, and guide daily decisions in academics, research, corporate partnerships, and entrepreneurship. These values shape how we recognize, reward, and communicate success. At the Fulton Schools of Engineering, we:

• Cultivate excellence.
• Deliver innovation that matters.
• Encourage bold thinking.
• Foster a community of learning and collaboration.
• Build a foundation for all to be successful.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Benefits Package

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.