Academic Services Program Director

Universityofnotredame; Notre Dame (IN); On-site; USD 85,000 - 103,000; Full time

Job summary

University of Notre Dame Graduate School is seeking a Program Director for Academic Services to oversee student records, enrollment, and degree audits across 41 programs. The role collaborates with the Registrar's Office, graduate departments, and ISSA on international student matters.

You will supervise staff and coordinate onboarding, training, and monthly administrators' meetings, ensuring accurate data and compliant processes. Strong communication and project management are essential.

Qualifications

• Bachelor's degree or equivalent required.
• Experience with graduate student administration or registrar functions preferred.
• Strong data reporting and analytics capabilities.
• Excellent communication and public speaking skills.
• Ability to coordinate with multiple university offices and staff.

Responsibilities

• Maintain and report student records for 41 graduate programs.
• Oversee registration, eforms, and enrollment status including international students.
• Perform degree audits for 41 programs and manage graduation process.
• Monitor eligibility milestones and admit to candidacy where needed.
• Onboard and train program admins on processes and reporting tools.
• Co-chair monthly administrators' meetings and share timely information.

Skills

Project management

Data reporting

Communication

Public speaking

Organizational skills

Education

Bachelor's degree

Tools

CRM tools

OnBase

Banner

Business Objects

Job description

The University of Notre Dame Graduate School has a crucial role in supporting graduate programs and helping ensure that Notre Dame graduate students become a force for good in the world. With many nationally and internationally recognized graduate programs, the Graduate School attracts top scholars from all over the globe. We are looking for someone who is driven, a problem solver, and a collaborative partner to achieve the mission and vision of Our Lady's University in advancing graduate studies.

Reporting to the Associate Dean for Academic Affairs, the Program Director for Academic Services will play a crucial role in student-related academic issues concerning the 41 academic programs under the purview of the Graduate School. The Program Director for Academic Services will provide information to programs regarding policies and procedures, as well as solutions to resolve issues. The Program Director will work closely with the Registrar's Office and liaison with graduate department administrators and faculty, and ISSA regarding international students. This role will interface with students, administrators, and faculty. The Program Director for Academic Services will supervise the Senior Academic Services Coordinator and, when necessary, student and temporary workers.

Responsibilities

• Student Records Management and Reporting: Maintain permanent, secure, and accurate academic records including grades, progress toward degree, attrition, graduation, and demographic updates. Provide ad hoc reports using various reporting platforms.
• Registration and Enrollment: Oversee class registration, review and track all Registrar's eforms for graduate students (drop/add, withdrawal, leave of absence, etc.), and track enrollment status with particular focus on international students' compliance and status.
• Degree Audits and Graduation: Review students' records to verify degree requirements from 41 different graduate programs are met, as well as manage the graduation process. Oversee the academic aspects of the Graduate School's commencement ceremony.
• Eligibility: Monitor graduate student eligibility (low GPA, time to degree limits, etc.) and milestones. Admit students to candidacy and alert programs when issues arise.
• Onboarding and Training: Provide onboarding/ training to program admins and directors of graduate studies on Graduate School processes and procedures, as well as reporting tools and the Graduate School's student information system OnBase.
• Co-chair Monthly Administrators' Meetings: Coordinate meeting logistics including agenda and speakers. Present timely information and training to all graduate program administrators.

Minimum Qualifications

• Bachelor's degree (4 years)
• 3 - 4 years of experience with graduate student administration and/or registrar functions
• Experience with CRM tools
• Project management experience
• Data reporting and analytics
• Attention to detail
• Exceptional organizational skills
• Customer service
• Strong verbal and written communication skills
• Public speaking
• Running large-group meetings
• Coordinating with other university officials

Preferred Qualifications

• Experience with Higher Ed administration
• Experience with Registrar functions
• Experience with software such as Banner, OnBase, and Business Objects

Pay range: Up to $94,000 , commensurate with experience

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.