Academic Services Coordinator

Syracuse University; City of Syracuse (NY); On-site; USD 59,000 - 64,000; Full time

Job summary

Syracuse University seeks a Coordinator for Syracuse Abroad to oversee registration and academic support for a minimum of two overseas centers. You will create academic calendars, develop and distribute information to students, update fee sheets, and manage online registration for designated centers, serving as the day-to-day academic contact for students and parents.

Working closely with the Assistant Director of Curriculum and Academic Services, you will ensure data accuracy across

Qualifications

• Knowledge of SU PeopleSoft and other systems preferred.
• Excellent time management and communication skills.
• Intercultural awareness and sensitivity required.

Responsibilities

• Oversees registration and academic support for a minimum of two Syracuse Abroad centers: creates academic calendars, develops and distributes academic information to students, updates course fee sheets, and provides registration instructions.
• Coordinates and manages online registration for designated Syracuse Abroad Center(s).
• Processes new course approvals, course regularizations and coordinates early and mid-semester progress reports.
• Drives data-informed decision-making by generating and analyzing academic queries and reports; ensures accuracy of content across Syracuse Abroad publications and digital platforms.
• Serves as a trusted point of contact for Syracuse Abroad in communications with students, parents, and partner schools.

Skills

Time management

Communication

Intercultural awareness

Independent judgement

Tools

PeopleSoft

OrangeSUccess

Terra Dotta/OrangeAbroad

Qualtrics

Microsoft Word

Microsoft Excel

Blackboard

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $28.80/Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Working closely with the Assistant Director of Curriculum and Academic Services, the Coordinator, oversees registration and academic support for a minimum of two Syracuse Abroad overseas centers, including creating academic calendars, developing and distributing academic information to students, updating course fee sheets, and providing registration instructions. The position also coordinates and manages online registration for designated Center(s) and updates the academic sections of the Syracuse Abroad website. The coordinator further processes new course approvals, coordinates early and mid-semester progress reports and course regularization. The position serves as the main day-to-day academic contact for students (and parents) at selected study abroad centers. In addition, the coordinator plays a central role in safeguarding the academic integrity and student experience of Syracuse Abroad programs.

Education and Experience

• Knowledge of SU PeopleSoft and other systems strongly preferred.
• Familiarity with academic programs of Syracuse University Schools and Colleges helpful.
• Excellent time management, communication (written and oral) skills, and intercultural awareness/sensitivity required.

Skills and Knowledge

• Use of PeopleSoft systems, OrangeSUccess advising tool, Terra Dotta/OrangeAbroad application portal, Qualtrics, proficiency in Microsoft Office products (especially Word and Excel) and basic website updates.
• Familiarity with learning management system (Blackboard).
• Requires high level of attention to detail and independent judgement/reasoning

Responsibilities

• Oversees registration and academic support for a minimum of two Syracuse Abroad overseas centers: creates academic calendars, develops and distributes academic information to students, updates course fee sheets, and provides registration instructions. The position also coordinates and manages online registration for designated Syracuse Abroad Center(s).
• Processes new course approvals, course regularizations and coordinates early and mid-semester progress reports.
• Drives data-informed decision-making by generating and analyzing academic queries and reports; ensures the accuracy and quality of academic content across Syracuse Abroad publications and digital platforms, including academic sections of the Syracuse Abroad website.
• Serves as a trusted, professional point of contact for Syracuse Abroad in all communications with students, parents, and key study abroad partners, upholding the institution’s standards and reputation.
• Communicates academic updates and other information to advising teams within Syracuse University and at partner schools: serves as a day-to-day point of contact regarding individual students, helps organize and participates in advisor workshops/meetings, and shares pertinent information on the Syracuse Abroad academic advising listserv.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.