Academic Programs & Student Success Coordinator

University of Delaware; Newark (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

The University of Delaware’s Department of History seeks an Academic Program Coordinator to coordinate undergraduate and graduate programs, support faculty and students, and liaise with College and University administrators.

You will manage course scheduling, advisement, and grading workflows, assist with registration, and contribute to curriculum development and program assessment in a dynamic academic environment.

Qualifications

• Bachelor’s degree in Business Administration or a related discipline and three years of job-related work experience
• Working knowledge of undergraduate and graduate academic and recruitment policies, procedures, systems, regulations, and standards at the University level preferred.
• Ability to evaluate student transcripts and/or records. Knowledge of graduate academic standards and student conduct policies governing academic misconduct and student recruitment and retention issues
• Ability to communicate course prerequisites, certification, and/or curriculum/graduation requirements to students
• Effective organizational skills
• Ability to interpret, adapt, and apply guidelines and procedures
• Ability to communicate effectively and interact well with people of all ages and diverse backgrounds
• Ability to thrive in a fast-paced environment
• Commitment to advancing and sharing successful programs and initiatives
• Ability to grasp, retain, and disseminate an extensive and varied body of information; the ability to exercise sound judgment and employ effective decision-making skills
• Ability to gather and analyze statistical and financial data and generate ad-hoc reports.
• A minimum of intermediate level proficiency with spreadsheets and databases
• Experience with University's student records system (UDSIS), degree management and advising system (Stellic), graduate application database (SLATE), and accounting system (based on PeopleSoft) preferred
• Ability to manage multiple priorities, complex projects, and long-term initiatives with precision

Responsibilities

• Manage operational aspects of the departmental undergraduate and graduate programs to ensure student progress toward degree completion through internal departmental documentation and the Stellic degree management and advising platform.
• Assist graduate and undergraduate students and faculty advisors with registration and scheduling issues, drop/add, overrides, transfer credit evaluations, change of registration without penalty, registration holds, and general advisement questions.
• Meet with walk-in visitors, including prospective students and their parents/guardians regarding academic requirements, career opportunities and University resources.
• Respond to inquiries, investigate, and resolve problems related to undergraduate and graduate transactions handled by the department.
• Develop curriculum guides to address issues unique to department’s majors and minors.
• Manage departmental course scheduling, input all course data into UDSIS and manage classroom requests to secure rooms and avoid conflicts.
• Resolve conflicts of departmental courses and monitor enrollments to determine sections needed.
• Validate grade roster and faculty workload, approve changes, coordinate final exam schedules and course evaluations.
• Monitor progress towards degree for departmental graduate students; coordinate with Graduate College and resolve issues.
• Liaison to department faculty to edit the UD Course Catalog and submit descriptions for approvals.
• Participate in undergraduate and graduate recruitment events and orientation activities.
• Manage and update students' files and records; process forms with confidential information.
• Maintain and organize department files and data; support requests for UDSIS information.
• Conduct data analysis for curriculum planning or assessment.
• Oversee daily department operations including payroll for student workers, communications, and events.

Skills

Communication

Organizational skills

Analytical skills

multitasking

Problem solving

Education

Bachelor’s degree in Business Administration or related discipline

Three years of job-related work experience

Tools

UDSIS

Stellic

SLATE

PeopleSoft

Job description

The University of Delaware’s Department of History seeks an Academic Program Coordinator to coordinate undergraduate and graduate programs, support faculty and students, and liaise with College and University administrators.

You will manage course scheduling, advisement, and grading workflows, assist with registration, and contribute to curriculum development and program assessment in a dynamic academic environment.