Academic Programs Coordinator: Mentoring & Transitions

City University of New York; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

City University of New York’s Baruch College is seeking an Academic Program Coordinator (Mentoring & Transitions) to support New Student Programs, coordinating a large team of student employees delivering peer mentoring, orientation, and transition programming.

Reporting to NSP leadership, you will manage onboarding, scheduling, training logistics, and data records using Microsoft 365 and SharePoint; collaborate with campus partners, monitor program effectiveness, and help ensure a welcoming,

Qualifications

• Bachelor's Degree required.
• Strong communication, interpersonal, and organizational skills.
• Demonstrated ability to manage multiple responsibilities in a fast-paced, complex environment.
• Experience maintaining accurate records and supporting administrative workflows.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, Copilot) and Zoom.
• Prior experience supporting peer mentorship, student employment, or college transition programs.
• Master’s degree (completed or in progress) in Higher Education Administration, Student Affairs, or a related field.
• Experience supporting student leadership development or peer-to-peer education initiatives.
• Familiarity with student development theory and its application to program design and student supervision.
• Experience using digital tools to support communication, coordination, or training.
• Strong commitment to student success, equity, and fostering an inclusive campus environment.

Responsibilities

• Coordinate and support the recruitment, onboarding, scheduling, and ongoing administration of peer mentors, orientation leaders, Federal Work Study students, and front desk staff.
• Serve as a primary point of contact for student employees, providing guidance, clarification, and support related to scheduling, expectations, and program operations.
• Support the supervision and development of student leaders by helping to identify strengths and areas needing coaching, in collaboration with NSP staff and senior student leaders.
• Assist in fostering a cohesive, well‑trained peer mentor community by supporting training logistics, professional development activities, and communication efforts.
• Monitor and help assess the effectiveness of mentoring and orientation practices.
• Provide operational and logistical support for major NSP initiatives, including orientation, convocation, welcome programs, trainings, and workshops, including room reservations and event setup.
• Serve as the unit’s primary liaison for operational systems and workflows, including work orders, procurement and requisitions, room scheduling, and shared digital records.
• Maintain accurate records related to student staffing, payroll, timesheets, onboarding documentation, and program operations using Microsoft 365 tools, SharePoint, and related systems.
• Support front desk operations and daily office functioning to ensure a welcoming, responsive environment for students, staff, and campus partners.
• Collaborate with campus offices and partners to facilitate smooth service delivery and appropriate referrals for students and student employees.

Skills

Communication

Interpersonal skills

Organizational skills

Record keeping

Microsoft 365

Mentorship experience

Leadership development

Education

Bachelor's Degree

Master's degree in Higher Education Administration

Tools

Microsoft 365

Zoom

Job description

City University of New York’s Baruch College is seeking an Academic Program Coordinator (Mentoring & Transitions) to support New Student Programs, coordinating a large team of student employees delivering peer mentoring, orientation, and transition programming.

Reporting to NSP leadership, you will manage onboarding, scheduling, training logistics, and data records using Microsoft 365 and SharePoint; collaborate with campus partners, monitor program effectiveness, and help ensure a welcoming,