Academic Program Coordinator - Graduate Enrollment Services

Pennsylvania State University; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits package

Job summary

Pennsylvania State University is seeking an Academic Program Coordinator in the Graduate Enrollment Services (GES) to support daily operations and serve as a liaison with students, staff, and faculty across the university. The role requires strong Microsoft Office skills and the ability to manage multiple tasks within an in-office setting.

The position emphasizes attention to detail, customer service, and effective communication, with core hours 8:00 AM–5:00 PM, Monday to Friday, and a

Qualifications

• GED or HS diploma; 2+ years of relevant experience.
• Proficiency in Microsoft Office (Word, Access, Excel, PowerPoint) is required; experience with a student portal is preferred.

Responsibilities

• Serve as first-line liaison with internal and external contacts and collaborate with students, staff, and faculty across the university.
• Answer inquiries from applicants and current students about standard application, enrollment, and graduation procedures.
• Schedule meetings and appointments and maintain calendars.
• Manage the GES general email account.
• Process incoming transcripts and test scores for graduate applicants.
• Scan and index confidential student-related documents using imaging systems.
• Develop new processes and procedures to support GES office needs.
• Perform routine data entry.

Skills

Microsoft Office

Student portal experience

Education

GED or HS diploma

Tools

Student portal

Job description

POSITION SPECIFICS

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

The J. Jeffrey and Ann Marie Fox Graduate School's Graduate Enrollment Services (GES) unit is seeking an Academic Program Coordinator to support daily operations for the GES team.

Responsibilities

Following are the key responsibilities of this position:

• Serve as first-line liaison with internal and external contacts (in person, telephone, and email/other electronic media) and work very closely with students, staff, and faculty across the university.
• Answer inquiries from applicants and current students regarding the standard application, enrollment, and graduation procedures.
• Schedule meetings and appointments and maintain calendars.
• Manage the GES general email account.
• Process incoming transcripts and test scores for graduate applicants.
• Scan and index confidential student-related documents using imaging systems.
• Develop new processes and procedures in support of GES office needs.
• Perform routine data entry.

Proficiency in Microsoft Office (including Word, Access, Excel, and PowerPoint) is required; experience working on a student portal is preferred.

The individual in this role should be a team-oriented professional, self-motivated and have excellent interpersonal, verbal, and written communication skills, organizational and customer service skills, attention to detail, and the ability to manage multiple projects simultaneously.

Application

Candidates should include a cover letter and resume for full consideration.

Work Arrangement

This position is an in-office position with core hours being from 8:00 AM to 5:00 PM Monday through Friday.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience. Required Certifications: None.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure.

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.