Academic Program Coordinator

Penn State University; University Park (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

A forward-thinking university is seeking a motivated Graduate Program Support Coordinator to enhance the graduate experience. This role involves coordinating various aspects of graduate programs, from recruitment to graduation, ensuring smooth operations and excellent student support. The ideal candidate will possess strong organizational and communication skills, be detail-oriented, and thrive in a collaborative environment. This position offers a chance to make a significant impact on students' academic journeys while working within a diverse and inclusive community. Join a dynamic team committed to excellence in education and student success!

Qualifications

• Detail-oriented with excellent communication and organizational skills.
• Experience in customer service and ability to handle multiple tasks.

Responsibilities

• Coordinate graduate program communications and events.
• Act as the main contact from application to graduation.
• Maintain student records and assist with financial commitments.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Interpersonal Skills

Education

High School Diploma

Two Years Related Experience

Tools

LionPath

Workday

PowerBI/iTwo

Zoom

GRADS

SharePoint

Microsoft Office 365

Job description

APPLICATION INSTRUCTIONS:

+ CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

+ CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

+ If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University, College of Engineering is seeking an energetic, motivated, and detail-oriented full-time Graduate Program Support (Academic Program Coordinator, Intermediate Support). The college-wide Graduate Program Support’s duties include collaborating with the college’s graduate program staff to assist with the coordination and administration of various facets of the college’s graduate programs.

Duties for the graduate programs within the college include:

1. Act as the main point of contact commencing with the application process through to graduation.
2. Orchestrate all levels of planning, preparation, and execution of various graduate events.
3. Update graduate program communications, ensuring statistics, logistics, and policies are up to date.
4. Coordinate the graduate student recruitment and admissions process (includes Offer Letters and Terms of Offer); respond to prospective student inquiries; arrange campus visits (travel, lodging); monitor and update GRADS (Graduate Admissions Decision System) for applicants; and plan and coordinate the new student orientation.
5. Assist students in course-related functions such as drop, add, and scheduling. Answer curriculum and graduation requirement questions.
6. Coordinate and process faculty graduate teaching assignments for Department Heads' review and approval.
7. Maintain statistics on course registration counts.
8. Maintain graduate student records and ensure accuracy and compliance to University record security, retention schedules, and FERPA requirements.
9. Assist with the processing and oversight of financial commitments.
10. Assist with graduate curricular proposal process utilizing CourseLeaf Curriculum Inventory Management (CIM) system.
11. Monitor and update student progress toward achieving critical milestones, schedule all comprehensive exams and final thesis/dissertation defenses, and file the appropriate documentation with the Graduate School.

Education and Experience:

This position typically requires a High School diploma or higher plus two years of related experience, or an equivalent combination of education and experience. Candidates should be detail-oriented and a team player; have excellent customer service, communication, interpersonal, organizational, and problem-solving skills; and be able to handle multiple tasks and work independently and in a team environment.

Proficiency in LionPath, Workday, PowerBI/iTwo, Zoom GRADS, SharePoint, Microsoft Office 365 (Outlook, Word, Excel) is highly desired.

Additional Information:

The College of Engineering is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. The hours of this position will be Monday through Friday, 8:00 a.m. – 5:00 p.m. Questions related to flexible work should be directed to the hiring manager during the interview process. Employment will require successful completion of background check(s) in accordance with University policies.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is: $38,300.00 - $55,500.00.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.