Academic Operations Coordinator

Shorelight, LLC; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

UIC Global, a partnership between the University of Illinois at Chicago and Shorelight, seeks an Academic Operations Coordinator to support the academic team and manage student data. The role focuses on tracking KPI’s, advising students, and coordinating course registrations and services for international students.

The AOC will maintain accurate records, develop dashboards, and collaborate with university staff to ensure a smooth transition to degree programs.

Qualifications

• Bachelor’s Degree required.
• 1+ years working experience in higher education or registrar’s office.
• High proficiency in MS Excel and MS Access.
• Ability to work limited evenings and weekends.
• Eligibility to work in and travel freely to and from the United States without sponsorship.

Responsibilities

• Coordinate data collection and report on Academic KPI’s.
• Maintain student academic history and performance tracking.
• Register students in courses in the SIS.
• Develop and present workshops with Student Services.
• Assist in orientation sessions and academic overview delivery.
• Serve as SME and liaison to the Student Services team.
• Coordinate academic support services with the university.

Skills

Customer service

Interpersonal skills

Cross-cultural awareness

Education

Bachelor’s Degree

Master’s Degree

Tools

Banner

PeopleSoft

Astra

Salesforce

Job description

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

Job Overview

The Academic Operations Coordinator (AOC) provides support for the UIC Global academic team. Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. This role supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They supports UIC Global and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping and supports academic leadership in scheduling, teaching, and relationship building with UIC Global. This position reports to the Academic [Operations] Director.

The Academic Operations Coordinator will work with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.

Essential Functions

Academic Data Management & Integrity

• Coordinate the collection of data and report on Academic KPI’s
• Develop and maintain cohort and student academic history and academic performance tracking
• Maintain student academic records and statistics, including progression statistics, grade alerts, student cases notes in the university advising system, and notes from faculty

Academic Services

• Register students in courses within the student information system
• Develop and present workshops in partnership with Student Services
• Assist in the preparation and delivery of academic overview session at student orientation

Relationship Management

• Function as academic liaison to the student services team, providing trainings, and serving as the Subject Matter Expert (SME) as required
• Coordinate the academic support services for UIC Global students in partnership with the university
• Work closely with the university advisors to ensure a coordinated advising and registration process as students’ progress
• Provide academic advising and student support to students in the UIC Global program
• Participate in committee meetings with stakeholders across the university, including faculty and staff

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s Degree
• 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
• High level of proficiency in MS Excel and MS Access
• Ability to work limited evenings and weekends
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s Degree, preferably in a related field
• Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
• Experience scheduling courses, classrooms, and faculty
• Experience with Salesforce or equivalent CRM at the data entry and administrative level
• Experience working successfully with non-native English speakers

UIC Global is an Equal Opportunity Employer.