Academic Department Operations Specialist

SDSU Alumni; San Diego (CA); Hybrid; USD 45,164 - 65,799; Full time

Job summary

San Diego State University seeks a Department Care Support Coordinator to ensure smooth day-to-day operations by providing essential administrative support to faculty, staff, and students. Working closely with leadership and shared services, you will coordinate processes, manage records, and deliver exceptional customer service in a dynamic higher education setting.

The role requires strong organizational skills, collaborative mindset, and the ability to navigate university systems, policies,

Qualifications

• Knowledge of standard office procedures and ability to operate in diverse organizational structures.
• Strong written and verbal communication abilities for professional correspondence and reports.
• Proficiency with English grammar, spelling, and punctuation; able to learn new office systems quickly.

Responsibilities

• Provide administrative support for daily department operations, including records management, transaction processing, and coordination of departmental logistics.
• Maintain accurate records and documentation while ensuring compliance with university, college, and departmental policies and procedures.
• Serve as a point of contact for faculty, staff, students, and campus partners, delivering responsive and professional customer service.
• Collaborate with the Department Care Coordinator and College Care teams to support departmental initiatives, shared services, and operational continuity.

Skills

Time management

Communication skills

Microsoft Office

Customer service

Team collaboration

Policy interpretation

University processes familiarity

Education

High school diploma or equivalent

Tools

PeopleSoft

OnBase

Interfolio

Smartsheet

DocuSign

Adobe Acrobat

Microsoft Office

Google Workspace

Job description

San Diego State University seeks a Department Care Support Coordinator to ensure smooth day-to-day operations by providing essential administrative support to faculty, staff, and students. Working closely with leadership and shared services, you will coordinate processes, manage records, and deliver exceptional customer service in a dynamic higher education setting.

The role requires strong organizational skills, collaborative mindset, and the ability to navigate university systems, policies,