Academic Coordinator - Student Services

SAE Institute North America; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading educational institution in Atlanta is seeking an Academic Coordinator to support students in their return to education after withdrawal or dismissal. The role focuses on contacting eligible students, guiding them through the re-entry process, and collaborating with campus departments to ensure compliance with academic requirements. The ideal candidate has customer service experience, strong communication skills, and an Associate's Degree or higher. This full-time, onsite position requires some evening and potential weekend hours.

Qualifications

• Min. two years in customer service.
• Experience in higher education student services is a plus.
• Ability to communicate effectively, both orally and in writing.
• Good organizational skills.
• Ability to communicate effectively in English, both orally and in writing.
• Ability to establish and maintain effective working relationships with staff.
• Ability to work with diverse constituencies, individually and as a group.
• Clear and concise communication; avoids vagueness and mixed messages.
• Collaborates with people throughout the organization.
• Remains productive during periods of change; takes initiative to mitigate challenges.

Responsibilities

• Contact eligible students for re-entry into the institution.
• Schedule appointments with the ReEntry Committee.
• Assist students in the appeal process for re-entry.
• Improve student retention and satisfaction.
• Attend Re-Entry Stitch Meetings to discuss returning students.
• Assist Student Advisor with events and campus activities.
• Maintain documentation of outreach and activities in the Student Information System.
• Comply with SAE policies and procedures.

Skills

Customer service experience

Proficiency in student database systems

Good organizational skills

Effective communication in English

Ability to establish effective working relationships

Collaborative teamwork

Adaptability to change

Education

Associate’s Degree or higher

Tools

Student database system

Google apps

Job description

The Academic Coordinator develops and executes strategies to support students seeking to resume their education at SAE Institute after withdrawing or being dismissed, provided their last date of attendance was within the previous 365 days.

Key responsibilities include proactively contacting all eligible withdrawn or dismissed students, scheduling re-entry appointments, and guiding them through the reinstatement process.

The Academic Coordinator partners with campus departments to ensure students clearly understand and complete all academic, financial aid, and enrollment requirements necessary for re-enrollment. Additionally, the position assists with improving overall student retention and satisfaction.

Academic Coordinator Key Relationships

• Campus Student Advisor
• Director of Education
• SAE Campus Staff
• Department of Academic and Student Services (DASS) Team

Academic Coordinator Essential Duties And Accountabilities

• Contact all eligible candidates for re-entry.
• Schedule an in-person with the campus ReEntry Committee on any returning student who is required to submit an SAP Appeal.
• Assist re-enter candidates through the appeal process, if applicable.
• Work with the returning students to collect all necessary documents, including the enrollment agreement.
• Coordinate re-enter student orientation and communicate the orientation to all eligible returning students.
• Work with the Director of Education to create campus marketing plans for recruiting returning students, following marketing policies and procedures for compliance.
• Meet or exceed re-enter goals, to include number of contacts, number of appointments set, and number of appointments met.
• Coordinate with the campus financial aid offices to schedule FA appointments for returning students.
• Document contact activities within the Student Information System.
• Collaborate with campus in weekly Re-Entry Stitch Meetings to review in-progress returning students.
• Follow up with returning students throughout the first module of classes to provide assistance to address any challenges students might be having.
• Assist the Student Advisor with student activities, including graduation, orientation, open houses, student advisory committee meetings, and campus clubs.
• Comply with all SAE policies and procedures.
• Other duties as required.

Academic Coordinator Essential Skills, Knowledge And Experience

• Two years of experience working in a customer service position.
• Associate’s Degree or higher.
• Proficiency in student database system and Google.
• Good organizational skills.
• Represent the school honestly and ethically and in a professional manner.
• Ability to communicate effectively in English, both orally (in one-to-one and group settings) and in writing.
• Ability to establish and maintain effective working relationships with staff.
• Ability to work with diverse constituencies, individually and as a group.
• Communicates effectively with people at all levels in the organization using clear and concise information and avoiding vagueness, ambiguity, and mixed messages.
• Works collaboratively with people throughout the organization.
• Remains productive during periods of change. Taking the initiative to mitigate challenges and obstacles as needed; being action oriented.

Desirable Skills

• Student services experience in higher education, including student academic progress advising.

Academic Coordinator Additional Information

This is a full-time campus, onsite, based position. 40 hours per week. Work schedule requires two weekday evenings until 7:00pm. Schedule to be approved by Supervisor. Periodic weekend hours may be required.

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper, occasional lifting of items weighing up to twenty-five (25) pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the organization, minimal reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.