Academic Advisor, Student Support Programs (Education Support Specialist III)

Virginia's Community College System; Richmond (VA); On-site; USD 46,000 - 59,000; Full time

Benefits offered by this job

Benefits package

Job summary

Laurel Ridge Community College in Frederick, VA seeks an Academic Advisor for Student Support Programs to deliver holistic advising for a defined student caseload, including special populations, and to assess readiness for college English and mathematics placement.

The advisor collaborates with faculty and staff to offer guidance, develop supports, and coordinate resources for enrollment, financial aid, and student engagement activities.

Qualifications

• Proven subject matter knowledge evidenced by training, experience or credentials.
• Proven academic excellence and professional customer service.
• Strong written, oral and interpersonal communication skills.
• Strong organizational skills with ability to manage multiple tasks.
• Experience with Microsoft Office, SIS and/or LMS software.

Responsibilities

• Provide holistic academic advising to a caseload of students including special populations.
• Evaluate student records and determine readiness for college English and math placement.
• Collaborate with faculty and staff to develop supports and recommendations.
• Develop and conduct evaluations of programming in enrollment services and student engagement.
• Communicate with students, parents, schools, and community partners about services.

Skills

Subject matter knowledge

Customer service experience

Written communication

Interpersonal skills

Organizational skills

SIS/LMS software experience

Tools

Student Information System (SIS)

Learning Management System (LMS)

Job description

Working Title Academic Advisor, Student Support Programs (Education Support Specialist III) Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29800019 Agency Laurel Ridge Community College Division Laurel Ridge Community College (Div) Work Location Frederick - 069 Hiring Range. The hiring range for this position is $45,739.00-$58,946.00. Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time

Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference?

The Academic Advisor provides holistic support and serves as the primary academic advisor and college contact for a specified caseload of students who are housed within specific special population categories including Great Expectations, academic accommodations, international and F1 students. The Advisor evaluates student records and assesses and determines students’ readiness and course placement for college level English and mathematics. Using knowledge of specialized academic program areas and college/university curricula in general, the advisor utilizes critical thinking and interpersonal communication skills to offer counsel and guidance to students regarding academic program and career field options that may suit their aptitudes, skills, and interests. Holistic support includes, but is not limited to, following up on academic alerts and other concerns of faculty, articulating knowledge of Federal and State regulations to interpret financial aid programs and policies, assisting to resolve financial aid eligibility discrepancies, developing plans and strategies for students to meet academic progress benchmarks, and assessing students’ needs for academic and other support services available at the college and in the greater community. The advisor will collaborate with faculty and staff to develop and implement appropriate supports and recommendations for students and will develop, implement, and conduct summative evaluations of complex activities and programming in support of student enrollment services, financial aid, career planning, and student engagement activities and events. Contacts include the public for presentations regarding Office of Accommodations and Disability Services (OADS) office; Great Expectations populations; students; parents; schools; faculty; staff; financial institutions. Additionally, this position will perform other tasks and duties to support the advising team as a whole and the mission of providing academic advising to all students. As a member of the OADS team, this person will help to develop, interpret, and apply policies and procedures within prescribed limits or parameters.

This position will report to the Director of Student Support Programs and work in collaboration with the Disability Services Counselor and College Social Worker.

Compensation And Benefits

The hiring range for this position is $45,739.00-$58,946.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Know your rights!

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Proven academic excellence and work record of professionalism in providing customer service.
• Strong written, oral and interpersonal skills.
• Strong organizational skills; ability to manage multiple tasks, use critical thinking and problem solving skills.
• Demonstrated experience with Microsoft Office Suite, Student Information System software, and/or Learning Management software.

Additional Considerations

• Demonstrated experience working with a diverse population including age groups from late teens through late adulthood preferred.
• Demonstrated experience advising in a college or university setting preferred.
• Demonstrated work experience in a community college setting preferred.

Operation of a State Vehicle

No Supervises Employees No Required Travel. Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/