Academic Advisor - Student Success + 4-Day Week

Energy Innovation Corp; Mankato (MN); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Four-day work week

Ongoing coaching

Job summary

Microsoft in Minnesota is seeking an Academic Advisor to respond quickly to requests, uphold professional service standards, and gain ownership of tasks with a one-year customer service track record. The role offers a four-day flex week and ongoing coaching to develop professionalism.

You will balance independent work with strong collaboration across the contract team. With roots in Mankato, MN, Microsoft emphasizes quality and continuous improvement, inviting someone eager to learn, mentor

Qualifications

• 1+ years of customer service experience.

Responsibilities

• Respond to internal and external requests in a timely, professional manner.
• Make pragmatic judgments when needed without a committee.
• Push back when shortcutting active listening could cause issues later.
• Drive measurable improvements within your area of responsibility.
• Help steer Microsoft's Customer Service roadmap with both nerve and humility.
• Balance independent work with effective contract team collaboration.

Skills

Ownership

Teamwork

People-first

Customer Service

Mentorship

Quick learning

Growth mindset

Tools

General systems literacy

Job description

Microsoft in Minnesota is seeking an Academic Advisor to respond quickly to requests, uphold professional service standards, and gain ownership of tasks with a one-year customer service track record. The role offers a four-day flex week and ongoing coaching to develop professionalism.

You will balance independent work with strong collaboration across the contract team. With roots in Mankato, MN, Microsoft emphasizes quality and continuous improvement, inviting someone eager to learn, mentor