Academic Advisor

Energy Innovation Corp; Mankato (MN); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Four-day work week

Ongoing coaching

Job summary

Microsoft in Minnesota is seeking an Academic Advisor to respond quickly to requests, uphold professional service standards, and gain ownership of tasks with a one-year customer service track record. The role offers a four-day flex week and ongoing coaching to develop professionalism.

You will balance independent work with strong collaboration across the contract team. With roots in Mankato, MN, Microsoft emphasizes quality and continuous improvement, inviting someone eager to learn, mentor

Qualifications

• 1+ years of customer service experience.

Responsibilities

• Respond to internal and external requests in a timely, professional manner.
• Make pragmatic judgments when needed without a committee.
• Push back when shortcutting active listening could cause issues later.
• Drive measurable improvements within your area of responsibility.
• Help steer Microsoft's Customer Service roadmap with both nerve and humility.
• Balance independent work with effective contract team collaboration.

Skills

Ownership

Teamwork

People-first

Customer Service

Mentorship

Quick learning

Growth mindset

Tools

General systems literacy

Job description

Whether you're early in your career or seasoned, this Academic Advisor role offers a real chance to make your mark. Think $46,000 - $70,000, think contract hours, think 1 years of Customer Service turning into ownership you can actually feel at Microsoft.

Key Responsibilities

• Respond to internal and external requests in a timely, professional manner
• Earn the trust to make proudly-imperfect judgment calls without a committee
• Push back, respectfully, when an Active Listening shortcut will cost us later
• Drive measurable improvements within your area of responsibility
• Steer Microsoft's Customer Service roadmap with both nerve and humility
• Balance independent work with effective contract team collaboration

What You'll Bring

• Eagerness to take ownership and run with new responsibilities
• A collaborative mindset and genuine enthusiasm for teamwork
• A people-first attitude and eagerness to learn new skills
• A solid foundation in Customer Service, refined over 1+ years
• The patience to mentor without taking over the keyboard
• Ability to learn new general systems quickly and apply them effectively
• A growth mindset that treats feedback as fuel, not threat

With roots in Mankato, MN and a quality-focused outlook, Microsoft delivers software that scales with our customers. Our team in MN keeps a running list of what we'd do differently, and we actually act on it.

At Microsoft, you'll find $46,000 - $70,000, a four-day flex week option, and ongoing coaching to deepen your Professionalism skills.

Still hiring, still current, still waiting for someone like you.