ACADEMIC ADVISOR INTERMEDIATE

University Of Michigan; Dearborn (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

University of Michigan-Dearborn is seeking an Academic Advisor to provide comprehensive advising and student-success support to undergraduate COB students. You will help students understand degree requirements, plan progress toward graduation, and navigate University processes.

The role may include START program assignment and reports to the Director of Undergraduate Student Success, collaborating with campus partners to promote enrollment and success. Hybrid work arrangements may be available.

Qualifications

• Two years or more of experience in academic advising or counseling, student services, or related field.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to explain academic requirements, policies, and procedures clearly.
• Strong organizational skills and ability to manage high volume of student contacts.
• Judgment, initiative, attention to detail, student-centered service.
• Ability to work independently and collaboratively in a team.
• Proficiency with common office technology and ability to learn student information systems.

Responsibilities

• Provide academic advising on degree requirements, course selection, and registration policies.
• Help students develop semester-by-semester plans considering goals and progress.
• Advise transfer students and map prior coursework to degree requirements.
• Guide students in selecting business majors and connect with Career Center.
• Navigate processes and resolve issues affecting registration or progress.
• Monitor progress, identify barriers, and connect students to resources.
• Document advising interactions accurately in information systems.
• Plan and participate in orientation and recruitment activities.

Skills

Academic advising

Interpersonal communication

Record keeping

CRM systems

Microsoft Office

Tools

Banner

Salesforce

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Academic Advisor provides comprehensive academic advising and student-success support to undergraduate students, helping them understand degree requirements, make informed academic decisions, navigate University processes, and develop clear plans for progress toward graduation. The advisor reports to the Director of Undergraduate Student Success and primarily serves COB students. The position may include an assignment to the University's first-year advising program (START), with reporting remaining within COB.

Responsibilities*

Academic Advising and Degree Planning

• Provide individual academic advising on degree and major requirements, course selection and sequencing, prerequisites, registration, and academic policies, explaining students; options and the implications of their decisions clearly and accurately.
• Help students develop semester-by-semester academic plans that account for their goals, prior coursework, academic progress, and work or family responsibilities. Encourage informed decision-making and responsibility for their education.
• Advise students transferring to COB from other institutions or other academic units within UM-Dearborn, helping them understand how prior coursework applies to degree requirements and develop an efficient path toward degree completion.
• Help students explore and select business majors in relation to their interests, strengths, and career goals, and connect them with the Business Career Center for further career exploration and planning.
• Help students navigate academic processes and resolve issues affecting registration or progress toward graduation, coordinating with College and University faculty and staff as needed.

Student Success and Academic Progress

• Monitor academic progress and standing, conduct proactive outreach, and work with students experiencing academic difficulty to identify barriers, evaluate academic options, and develop plans for moving forward.
• Identify financial, personal, health, or other circumstances affecting academic progress; help students understand their academic options; and connect them with appropriate College and University resources.

Advising Operations and Student Records

• Review student records and degree requirements to provide accurate advising and identify potential issues.
• Maintain accurate, timely documentation of advising interactions in University information systems.
• Identify recurring student concerns, course-access issues, and other barriers to academic progress and communicate relevant trends to the Director of Undergraduate Student Success.
• Develop and maintain advising resources and student communications related to academic requirements, policies, procedures, registration, and important deadlines.

Program Planning and Support

• Plan and participate in new student orientation, registration programs, and other activities that help students successfully transition into COB and the University.
• Support recruitment, yield, and informational programs for prospective and newly admitted students and their families, and represent the College at selected academic, campus, and community events.
• Collaborate with Admissions, COB Graduate Student Services, the Business Career Center, and other campus partners to plan and deliver programs supporting student enrollment and success.

Perform other related duties as assigned.

Required Qualifications*

• At least two years of experience in academic advising or counseling, student services, higher education administration, or a related field.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated ability to understand and explain academic requirements, policies, and procedures clearly and accurately.
• Strong organizational skills and demonstrated ability to manage a high volume of student contacts, maintain accurate records, and balance competing priorities during peak periods.
• Strong judgment, initiative, attention to detail, and a student-centered approach to service.
• Demonstrated ability to work effectively with students from varied educational backgrounds and at different stages of their academic careers.
• Ability to work independently while contributing effectively to a collaborative advising and student-success team.
• Proficiency with common office technology, including spreadsheets, and ability to learn and effectively use student information, advising, and CRM systems.

Desired Qualifications*

• Experience advising undergraduate students, particularly students transferring from other institutions or academic units.
• Experience planning or supporting student orientation, recruitment, or engagement programs.
• Familiarity with student information or advising systems such as Banner and Salesforce.

Why Work at U-M Dearborn?

The University of Michigan-Dearborn is a vibrant and diverse community, centrally located within one of America's largest business regions. The area provides a variety of urban, suburban, and rural environments within a reasonable commute, including Detroit, its suburbs, and Ann Arbor.

In addition to a career filled with purpose and opportunity, the University of Michigan-Dearborn offers a comprehensive benefits package, effective on your first day to help you and your family stay well, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service
• Many choices for comprehensive health insurance, along with prescription drug plan
• Life Insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage .

Additional UM-Dearborn benefits include:

• Employees may be eligible for tuition reimbursement. Learn more about the tuition reimbursement policy .
• Eligible UM-Dearborn dependents may receive a 50% tuition and fees scholarship towards undergraduate courses. Learn more about the Dependent Tuition Scholarship from the Office of Financial Aid & Scholarships webpage .
• No charge for all faculty and staff parking permits. Learn more from the Parking Transportation webpage .

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

This position requires occasional evening and weekend work and may include limited local travel.

Additional Information

Candidates must be able to be lawfully employed in the United States; sponsorship to obtain such status is not available at this time.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.