Academic Advisor I

Vets Hired; Daytona Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Vets Hired in Daytona Beach, FL seeks an Academic Advisor I to guide students through degree requirements, course selection, and graduation planning, supporting retention and timely graduation through proactive communication.

Responsibilities include developing academic plans, monitoring progress, advising on program changes, maintaining records, and collaborating with faculty to promote student resources such as scholarships and career services.

Qualifications

• Bachelor's degree required; experience in academic advising or student services preferred.
• Knowledge of academic advising practices and student retention strategies.
• Strong communication, interpersonal, and customer service skills.
• Ability to make independent decisions and solve problems effectively.
• Experience managing student records and maintaining confidential information.
• Proficiency with student information systems and CRM platforms (PeopleSoft, Salesforce).
• Ability to manage multiple priorities and maintain detailed documentation.
• Master's degree, Appreciative Advising certification, and PeopleSoft/Salesforce experience preferred.

Responsibilities

• Advise students on degree requirements, policies, and graduation requirements.
• Develop personalized academic plans and assist with course selection and registration.
• Monitor student progress and recommend appropriate coursework.
• Counsel students on program changes, transfer credits, and graduation applications.
• Support at-risk students through counseling and intervention strategies.
• Promote retention and engagement through proactive outreach.
• Serve as liaison between students and university departments.
• Maintain accurate student records and advising documentation.
• Prepare reports and meet advising/registration performance goals.
• Collaborate with faculty and staff to support student success.

Skills

Strong communication

Interpersonal skills

Customer service

Organizational skills

Problem solving

Documentation

Time management

Education

Bachelor's degree

Master's degree

Tools

PeopleSoft Campus Solutions

Salesforce

CRM platforms

Microsoft Office

Job description

Job Summary

The Academic Advisor I provides academic guidance and support to students throughout their educational journey, helping them achieve academic success and timely graduation. This role advises students on degree requirements, course selection, academic policies, registration, and graduation planning while promoting student retention, engagement, and success through proactive communication and individualized support.

Duties and Responsibilities

• Advise students on degree requirements, academic policies, and graduation requirements.
• Develop personalized academic plans and assist with course selection and registration.
• Monitor student academic progress and recommend appropriate coursework.
• Counsel students regarding program changes, transfer credits, curriculum waivers, and graduation applications.
• Support at-risk students through academic counseling and intervention strategies.
• Promote student retention and engagement through proactive outreach.
• Serve as a liaison between students and university departments.
• Assist students with university systems, registration, and academic resources.
• Communicate with students through email, phone, text, virtual meetings, and in-person appointments.
• Maintain accurate student records and advising documentation.
• Analyze academic records and resolve enrollment-related issues.
• Maintain and manage assigned student caseloads.
• Prepare reports and meet advising and registration performance goals.
• Collaborate with faculty and staff to support student success.
• Promote scholarships, career services, honors programs, and student resources.

Requirements

• Bachelor\'s degree.
• 1–3 years of related academic advising or student services experience.
• Knowledge of academic advising practices and student retention strategies.
• Strong communication, interpersonal, and customer service skills.
• Ability to make independent decisions and solve problems effectively.
• Experience managing student records and maintaining confidential information.
• Proficiency with student information systems, CRM platforms, and Microsoft Office.
• Ability to manage multiple priorities and maintain detailed documentation.
• Master\'s degree, Appreciative Advising certification, and experience with PeopleSoft Campus Solutions or Salesforce are preferred.