Academic Advisor/Counselor Intermediate

University of Michigan

Michigan

Hybrid

USD 50,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work availability

Tuition reimbursement

Dependent tuition scholarship

Parking permits

Job summary

The University of Michigan-Dearborn CASL is seeking an Academic Advisor Intermediate to support undergraduate transfer students from orientation to graduation. The role includes advising on course selection, degree requirements, and campus resources, with a focus on accurate information and student success.

The position emphasizes advising for drop-in, in-person and virtual formats, with a mix of orientation support, petitions processing, and collaboration with Financial Aid.

Qualifications

Bachelor's degree or equivalent combination of education and experience in a related field.
Minimum of two years of advising/counseling or higher education administration experience.
Strong oral and written communication with attention to detail.
Ability to balance multiple tasks and work under peak-time pressure.
Ability to work independently and show initiative.
Positive, service-oriented approach and willingness to assist students.
Willingness to learn new skills, technologies, and policies.
Demonstrated energy, initiative, and integrity.

Responsibilities

General academic advising for 300-350 undergraduate students.
Meet with 8-10 students daily via in-person, virtual, phone, or drop-in appointments.
Assist transfer students with academic orientation and audits.
Coordinate petitions and degree audit exceptions as needed.
Respond to student and staff inquiries via email.

Skills

Excellent communication

Student advising

Time management

Detail oriented

Independent work

Customer service mindset

Education

Bachelor's degree

Master's degree in higher education

Tools

Banner

Degree Works

Salesforce

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan-Dearborn College of Arts, Sciences, and Letters (CASL) has an exciting opportunity for an Academic Advisor Intermediate. CASL is home to traditional liberal arts and science majors, such as English, Psychology, and Biology, as well as interdisciplinary majors like Criminology and Criminal Justice and Women?s and Gender Studies. CASL Advising works with undergraduate transfer students from orientation until graduation, and with freshmen once they have successfully transitioned from the first year advising center (START). CASL Advising also assists CASL graduate programs with records support and graduation audits.

Responsibilities*

General academic advising (70%):

Manage a caseload of 300-350 undergraduate students
Meet with 8-10 students daily via in-person appointments, virtual or phone appointments, or drop-in appointments: provide academic advising to undergraduate students on course selection, curriculum requirements, registration deadlines, college and university policies, and campus resources; provide accurate information, advice, and counsel regarding academic/career options; make appropriate referrals to support services
Meet with new transfer students for academic orientation
Outreach to specific populations of students, such as probationary students, those with early alerts, etc.
Assist students with preparing for study abroad and complete advisor recommendation
Prepare and review junior year audits
Route petitions to appropriate faculty and enter degree audit exceptions if approved
Answer questions via email from students, faculty, and staff

Records functions (15%):

Review, evaluate, and request changes to advanced standing for courses taken off-campus; facilitate the review of petitions by faculty and process any required changes

Communicate with Financial Aid regarding students with Course Program of Study and other financial aid issues (10%)

Assist at academic orientation for incoming freshmen (5%)

Special projects/duties as assigned

Required Qualifications*

Bachelors degree, or an equivalent combination of education and experience, in related field
A minimum of two years of experience in advising/counseling or higher education administration
Strong oral and written communication skills and a commitment to detail-oriented accuracy
Ability to balance multiple tasks, work under pressure at peak times, and set priorities
Ability to exercise initiative and work independently
Positive, service-oriented approach to tasks, and an eagerness to assist students
Ability to learn new skills, use new technologies, and understand new policies
Demonstrated high levels of energy, initiative, and integrity

Desired Qualifications*

Bachelors degree in a liberal arts or science field
Masters degree in higher education or student affairs
Three or more years advising liberal arts students
Knowledge of student development theory; experience with using multiple advising philosophies
Working knowledge of Banner, Degree Works, and Salesforce
Experience with case management model of academic advising
Experience working on a regional commuter campus with a diverse student body

Why Work at U-M Dearborn?

The University of Michigan-Dearborn is a vibrant and diverse community, centrally located within one of America's largest business regions. The area provides a variety of urban, suburban, and rural environments within a reasonable commute, including Detroit, its suburbs, and Ann Arbor.

In addition to a career filled with purpose and opportunity, the University of Michigan-Dearborn offers a comprehensive benefits package, effective on your first day to help you and your family stay well, and plan for a secure future.

Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions after 12 months of eligible service
Many choices for comprehensive health insurance, along with prescription drug plan
Life Insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage .

Additional UM-Dearborn benefits include:

Employees may be eligible for tuition reimbursement. Learn more about the tuition reimbursement policy .
Eligible UM-Dearborn dependents may receive a 50% tuition and fees scholarship towards undergraduate courses. Learn more about the Dependent Tuition Scholarship from the Office of Financial Aid & Scholarships webpage .
No charge for all faculty and staff parking permits. Learn more from the Parking Transportation webpage .

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Regular scheduled hours are Monday - Friday, 8:00am - 5:00pm with occasional nights, weekends, and travel.A hybrid position with the potential for up to 2 days per week remote work after an initial in person training period of at least two months.

Additional Information

Note: Visa sponsorship is not available for this position.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

285132

Job Title

ACADEMIC ADVISOR/COUNS INTER

Work Location

Dearborn Campus

Dearborn, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary