Academic Advisor (Consultative Sales Position)

revolution-prep-careers; United States; Vor Ort; USD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401(k)

Employee discounts

Vibrant culture

Zusammenfassung

Revolution Prep is seeking an Academic Advisor to support regional families by recommending tutoring programs and maximizing bookings via Zoom or phone. You will nurture leads, provide program recommendations, and ensure post-purchase program management and excellent customer service throughout the customer lifecycle.

You will be measured on bookings to target and NPS, with a fast-paced environment, strong communication skills, and occasional regional travel.

Qualifikationen

• Experience in consultative selling to families.
• Ability to handle high-volume calls and SMS campaigns.
• Strong customer service and program management skills.
• Excellent written and oral communication.

Aufgaben

• Consult families on the college readiness process.
• Execute lead follow-up and monthly sales quotas.
• Make a high volume of calls and outbound SMS campaigns daily to grow sales.
• Maintain outstanding customer service to achieve NPS goals.
• Deliver service in sales and customer retention to support partnerships.
• Identify opportunities to drive repurchases and expand book of business.
• Collaborate with tutors to identify expansion opportunities.
• Follow up with families and stakeholders to check progress.

Kenntnisse

Communication

Attention to detail

Sales experience

Time management

Jobbeschreibung

About Revolution Prep

Revolution Prep is a high-growth, performance-driven company committed to transforming education while remaining true to our social mission.

Our people define the Revolution. Revolutionaries are talented, resourceful, and tenacious. To be a "Revolutionary" means to come to work ready to collaborate, achieve, and to inspire. As a result, passion and energy feed into a collegial, entrepreneurial, and fast-paced culture that permeates throughout our workspace.

Reporting to the Director of Advising, the Academic Advisor will support their region by speaking with new & existing families and identifying the right tutoring program for their needs and budget. By utilizing the sales strategies and training received, you will be responsible for maximizing the bookings from the lead sources and accounts assigned to you. You will follow up on all your leads in a timely basis, with a goal to speak with as many families as possible, delivering program recommendations via Zoom or phone. After purchase, you will initiate appropriate program follow through and will provide excellent customer service and program management for the duration of the customer’s lifecycle with Revolution Prep. Our goal as a team is to provide a remarkable experience that our customers refer their friends and family to us and our partners continue working with us.

You will primarily be measured on your bookings to goal, both new business and repurchases. You will also be measured on several key performance indicators.

This high pace and high activity job is perfect for experienced sales individuals looking to maximize their earning potential as an individual contributor. Because this role involves working directly with our leads, potential new customers, and existing customers, you'll need excellent communication skills, both written and oral, have a high attention to detail, and be excited by a fast-paced position.

Duties / Responsibilities

• Be an expert in consulting families on the college readiness process
• Responsible for lead follow-up and monthly sales quotas
• Complete lead activation on a timely basis by making high volume of calls and outbound SMS campaigns daily to introduce and grow sales
• Ensure outstanding customer service to achieve company’s Net Promoter Score goals
• Daily, deliver excellent customer service to families ensuring program success
• Deliver excellent service in sales and customer retention to support growing school and community partnerships
• Identify opportunities to influence brand recognition beyond current client base
• Aptly handle challenging customer service needs
• Regularly follow-up with book of business families and other internal stakeholders to check in on progress
• Collaborate with tutors assigned to programs to identify expansion and repurchase opportunities.
• Craft strong recommendations to families to drive repurchases
• Actively reach out to book of business families to generate sibling expansion purchases and parent referrals
• Own our industry-leading NPS results
• Standard working hours are Monday through Friday, with some evening and weekends expected.
• Assist regions in business development activities including attending fairs, conventions, and community and school events to promote your business and generate new leads, as needed
• Minor to moderate travel as required to support business development activities

Compensation:

• Base Salary: $65,000
• Commission: Monthly commission based on percentage to goal
• Benefits: Comprehensive health insurance, paid time off, 401(k), employee discounts, and a vibrant, collaborative company culture.

Revolution Prep is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other status or classification protected by federal, state, or local law.

This employer participates in E-Verify.

E-Verify Participation Poster | IER Right to Work Poster