Product Advisor

Microsoft C; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Microsoft C is seeking a Retail Consumer Product Advisor in Knoxville, Tennessee. In this pivotal role, you will serve as a main point of contact for customers, helping them discover and implement high-value Microsoft technology solutions. Your responsibilities will encompass understanding customer needs and providing tailored solutions.

The position requires excellent communication skills, a passion for Microsoft products, and ability to excel in a fast-paced environment. Microsoft values diversity and inclusion, providing equal opportunity to all candidates.

Qualifications

• Prior experience with retail sales or high-level customer service is preferred.
• Must have a passion for Microsoft products and excitement for all technology.
• Experience selling technology or consumer products is a plus.

Responsibilities

• Help customers discover and implement Microsoft technology solutions.
• Deliver high standards of sales and service in the retail environment.
• Understand customer needs and present total solution offerings.

Skills

Customer relationship building

Verbal and written communication

Time management

Knowledge of Microsoft products

Education

Some college/secondary education

Job description

Overview

Technology enhances your life - your job should too. At Microsoft Retail Stores, we are the hub of Microsoft’s cutting‑edge devices and services, providing customers with a world‑class, omni‑channel experience. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential.

As a Microsoft Retail Consumer Product Advisor, you will serve as a friendly and insightful primary point of contact for our customers. Your goal is to build customer relationships through knowledge and discovery, offering tailored diagnoses and solutions, and earning the trust of customers and coworkers alike while engaging, educating, exciting, and empowering those around you.

Key Responsibilities

• Help customers discover, enable and implement high‑value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed expectations.
• Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.
• Listen to and understand customers’ stated and unstated needs.
• Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale.

Technological Capability

• Maintain expert‑level product knowledge in all Microsoft retail products, devices and service offerings.
• Continuously learn through others, self‑educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.
• Collaborate with peers, store leaders, corporate and field team members in the development of innovative ways to continue to build long‑term relationships with all customers.

Additional Skills and Abilities

• Have a love for Microsoft, be a brand evangelist and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface and services).
• Excellent time‑management skills and a high level of attention to detail.
• Lead by example, take pride in your work and enjoy helping and developing others while creating fun environments and energizing people through your passion.
• Have excellent verbal and written communication skills and a high level of attention to detail.
• Thrive in a fast‑paced, dynamic, public‑facing environment driven to get results by directing a team.
• Flexibility with your schedule as hours will be based on business needs.

Qualifications

• Prior experience with retail sales, hospitality or high‑level customer service experience preferred, as well as experience selling technology or other consumer products.
• Some college/secondary education is preferred.
• Passion for and usage of Microsoft products and excitement for all technology.
• Superior customer service/people rapport building skills, both 1:1 and in a group environment.
• Problem‑solving, presentation skills and multi‑tasking ability.
• Some teaching or training experience is a plus.
• Team player and ability to get along with others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.