Academic Advisor

Rocky Mountain College of Art + Design (RMCAD); Lakewood (CO); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Time Off Package

FSA

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k match

Tuition Assistance

Other Benefits

Job summary

The Academic Advisor at Rocky Mountain College of Art + Design in Lakewood, CO promotes student success by delivering accurate and timely customer service and maintaining student files. The role engages with students, communicates policies, and supports graduation goals.

Key duties include proactive outreach, advising on academic policies, and collaborating with the Registrar to manage scheduling and timelines.

Qualifications

• Bachelor's degree required.
• Experience in enrollment, admissions or advising preferred.
• Strong written and oral communication skills.

Responsibilities

• Maintain accurate student files and respond to inquiries.
• Proactive student outreach to support retention and graduation.
• Advise on academic policies and related forms and procedures.
• Collaborate with the Registrar to understand schedules and manage enrollments.
• Support students with onboarding and transitions to campus life.

Skills

Customer service

Communication

Oral comprehension

Written comprehension

Deductive reasoning

Data entry

Education

Bachelor's Degree

Tools

CampusVue/Nexus

Job description

Location: Lakewood, CO
Target Salary: $44,000- $50,000 per year
Target Fill Date: Open until filled

The Academic Advisor position promotes the success of students and their work toward graduation by providing accurate and timely customer service. Duties include engaging with students, relaying accurate information, and maintaining student files. The Academic Advisor is responsible for meeting established metrics in each area of responsibility.

Essential Duties And Responsibilities

• Maintain budgets for retention and graduation
• Understanding and advising students on academic policies and their corresponding forms and standard operating procedures
• Proactive student outreach
• Regular outreach to student cohort for retention and relationship building
• Transition support and onboarding to new RMCAD students
• Recognition and praise for exemplary students and milestone progress
• Intentional focus to connect with the entire student population every semester, surpassing industry standards
• Reactive student outreach
• Reengage nonattendance students in a timely manner according to deadlines
• Provide comprehensive withdrawal counseling and reentry application
• Respond to faculty requests for student outreach (ANCHOR Flags)
• Work in conjunction with the Office of the Registrar to understand students' schedules
• Manage accurate scheduling preferences in student files
• Utilize provided resources to forecast course availability trends
• Calculate estimated completion timelines based on credits completed and remaining
• Connect students with co-curricular resources such as Student Learning Center, Student Accessibility Services, Career + Alumni Services, Student Life, and more&
• Understand and communicate a base level of post-secondary student financial concepts and programs
• Abide by FERPA regulations
• Report into the Colorado campus at least twice a week to attend on-site staff and student meetings, trainings, and events, as well as support the campus students and the Advising Team by staffing the Palette office and presenting in student orientations.

Other Duties And Responsibilities

Competency

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Quick and accurate data entry including reporting and document management.

Qualifications

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• CampusVue/Nexus experience preferred by not required.

Education

• Bachelor's Degree

Experience

• Two years enrollment, admissions, advising, or similar experience

Supervisory Responsibilities

• Position is non-supervisory

Working Environment and Conditions

• A minimum of being on campus 2 days out of the week.
• Indoors in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes at least eighty percent (80%) of the time.
• Frequent computer use at workstation, up to eight hours per day.
• Frequently work at a fast pace with unscheduled interruptions.
• Mobility within the office. Ability to walk, sit, stand and climb stairs. Ability to use hands and fingers, to handle office equipment, records and files. Occasionally required to reach with arms and hands, and to stoop, kneel or crouch. Vision abilities required by this job include the ability to read and discern written errors on paper and electronic documents. Ability to talk and hear. Ability to lift up to 15 pounds.
• The noise level in the work environment is usually moderate.

Physical requirements

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. This job description is intended to describe the general nature and level of work performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or change the duties of the position at any time.

Our Benefits

• Time Off Package including paid vacation, sick and holidays
• Flexible Spending Account (FSA)
• Medical, Dental, & Vision Insurance
• Basic Life & AD&D
• Short & Long Term Disability
• 401k employer match
• Tuition Assistance
• Other Voluntary Benefits Offered

Rocky Mountain College of Art + Design is an Equal Opportunity Employer.