Academic Advisor

The Chronicle Of Higher Education, Inc.; Fort Worth (TX); On-site; USD 565,666 - 677,557; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking an Academic Advisor at Connect Campus.

This full-time administrative role supports advising strategies for students from entry to completion, engaging with students through non-scheduled appointment times and referring to their Career Advisor as needed in the case management model. This position requires a bachelor's degree and three years of related experience; within one year, pursue CAEL or NCDA certifications such as CCSP, CMCS, CCC, CCSCC,

Qualifications

• Bachelor's degree required; three years related experience.
• CAEL/NCDA certifications (CCSP/CMCS/CCC/CCSCC/CSCDA) within one year.
• Experience advising and supporting students in higher education.

Responsibilities

• Provides general advising to assigned students and groups from entry to completion.
• Interprets student data and develops action plans within approved guidelines.
• Communicates with students, partners and stakeholders via email, phone, chat and in person.
• Supports records management, degree and certification planning, and substitutions.
• Collaborates with departments on student success activities and early alert support.

Skills

Communication

Team collaboration

Data analysis

Case management

Education

Bachelor's degree

Master's degree preferred

Tools

Who’s Next

Student Planning

Job description

Title: Academic Advisor

Department: CN Student Success and Advising

Campus Location: Connect Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $55,700

Work Hours: Monday - Friday 10:00am - 7:00pm; Summer Hours: Monday - Thursday 7:30am - 7:00pm and Closed Friday; Flexibility is mandatory, as occasional evening and weekend hours may be necessary based on department needs.

Remote Eligible: This position is not eligible for remote work

Job Summary

This role is a transitional role with the expectation that new hires successfully obtain certification and move into the Career Advisor role within one year of hire. This role is responsible for supporting advising strategies for students from entry to completion by engaging with students through non‑scheduled appointment times (i.e., virtual chat, walk‑ins, quick‑advise) while referring students who need more in‑depth support to their assigned Career Advisor, as outlined in the case management model.

Primary Duties and Responsibilities

Essential Performance Requirements

• Provides general advising to assigned students and groups from entry to completion
• Provides overview of degree plans for core, major and transfer students
• Proactively communicates internally and externally with assigned students, partners, and stakeholders by e‑mail, phone, texting, chat, face‑to‑face, direct mail, and web
• Interprets student data and develops action plans and interventions as approved by the Director of Student Success & Advising (or designee)
• Performs records management, degree, and certification planning, supports course substitution and equivalency process
• Unofficially evaluates and interprets high school and college transcripts and test scores
• Collaborates with departments to develop and implement professional development and student success activities and workshops
• Informs faculty and supports students in early alert status
• Supports graduation initiatives through communication, activities, and building awareness
• Serves as liaison between students, staff, faculty, and administrators, provides referral services for students, assesses and coordinates services, and streamlines processes in a changing environment
• Assists with special projects and participates on internal committees in support of student success as assigned

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the workplaces
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

Other Related Tasks

Perform other related tasks as required

Required Minimum Qualifications

• Bachelor's degree
• Three (3) years' working experience related to the Essential Performance Requirements
• Within one (1) year of hire, transition into the Career Advisor role after successfully obtaining a Certificate in Advanced Education Leadership (CAEL) or any National Career Development Association (NCDA) certification including Certified Career Services Provider (CCSP), Certified Master of Career Services (CMCS), Certified Career Counselor (CCC), Certified Clinical Supervisor of Career Counseling (CCSCC), or Certified School Career Development Advisor (CSCDA)

Preferred Qualifications

• Master's degree
• Degree in higher education, advising, counseling, social work, or related area
• At least one (1) year's working experience in advising and providing support services to students
• At least one (1) year's working experience working with new student programs in a college or university setting
• Bilingual conversational ability

Knowledge, Skills and Abilities

• Knowledge of student characteristics and campus/college programs
• Skilled in communication and team building across all areas of the college
• Ability to prepare/present programs to various audiences
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to use Online Student Records Management Systems such as Who’s Next and Student Planning
• Ability to work independently, follow established procedures and regulations, and use discretion and judgment
• Ability to multi‑task and work under conditions of high stress and high volume during peak periods
• Ability to work in a case management process environment
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast‑paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.