Success Coach

The Chronicle Of Higher Education, Inc.; Fort Worth (TX); On-site; USD 41,310 - 50,490; Full time

Job summary

The Chronicle of Higher Education, Inc. seeks a dedicated Success Coach to guide FTIC and prospective students through the enrollment process, helping with education planning and career pathway selection.

The role emphasizes collaboration with Registrar and Financial Aid and delivering workshops that prepare students for certificate or degree programs. The position is full-time at South Campus, with monthly pay and a starting wage of $45,900.

Qualifications

• Bachelor's degree and one year of experience related to the essential performance requirements.
• Multilingual in languages beyond English.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Conducts pre-enrollment workshops.
• Educates students on steps to complete enrollment.
• Works with Registrar and Financial Aid to assist entering students.
• Uses career/education tools to guide career info.
• Assists in career pathway selection for students.

Skills

Customer service

Interpersonal relationships

Communication

Flexible hours

Collaborative work

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Summary

This role is responsible for coaching perspective and First Time In College (FTIC) students through the enrollment process by providing guidance with education planning and career pathway selection.

Primary Duties and Responsibilities

• Conducts pre-enrollment workshops
• Educates students on the steps necessary to complete the enrollment process
• Works closely with the Registrar and Financial Aid offices to assist students who are entering the College
• Utilizes career and education tools to assist students with career information related to students' interests and aptitudes (e.g., MyPlan, Career Coach)
• Aids students with career pathway selection by answering questions, providing information, and including other support when necessary
• Educates students on the academic program steps necessary to successfully complete a certificate or degree program, including how to utilize and navigate online systems and campus information and resources
• Provides information regarding student life opportunities, including student activities and organizations on campus as well as other campus resources
• Assists in retention activities of the college by supporting advising, counseling services, transfer or career events, etc.
• Coordinates and presents workshops (i.e., financial literacy, study skills, etc.) for all students

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the Director or Assistant Director of Student Success & Advising

Other Tasks

Performs Other Related Tasks as Required

Required Minimum Qualifications

Bachelor's degree and one (1) year working experience related to the Essential Performance Requirements; or an equivalent combination of education and work-related experience

Preferred Qualifications

• At least one (1) year's experience working with First Year Experience programs in a community college environment
• At least one (1) year's experience working with career interest inventory testing procedures and outcomes
• Multilingual in language(s) beyond English

Knowledge, Skills and Abilities

• Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
• Skilled in using computer applications and enterprise systems, including the Microsoft Office suite
• Ability to work flexible hours that may include evenings and weekends
• Ability to work effectively in a collaborative environment

Physical Demands and Work Environment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Other Information

Title: Success Coach

Department: SO Student Success & Advising

Campus Location: South Campus

Employee Classification: ISP - Instructional Sup

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $45,900

Work Hours: The FTIC Center is open Monday - Thursday from 8:00am - 7:00pm, Friday from 8:00am - 5:00pm, and on select Saturdays from 9:00am - 4:00pm. Employees are required to work one scheduled late night each week as part of their regular work schedule. Occasional evening or Saturday hours may also be required to support departmental operations and student needs.

Remote Eligible: This position is not eligible for remote work