Academic Advisor

Kentucky Community & Technical College System; Florence (KY); Hybrid; USD 41,000 - 43,000; Full time

Job summary

Gateway Community & Technical College seeks an Advisor II to independently manage a student caseload, develop individualized success plans, and provide proactive outreach. This role collaborates with campus partners to support student persistence and completion.

The position focuses on assisting students with educational planning, course selection, transfer opportunities, and career exploration while maintaining accurate records and utilizing intervention strategies to improve retention and

Qualifications

• Bachelor's degree or equivalent is required.
• Strong interpersonal and written communication abilities essential.
• Experience guiding students through academic planning and institutional processes.

Responsibilities

• Advise a caseload of students with personalized planning and support.
• Assist with course selection, transfer opportunities, and career exploration.
• Develop student success plans to improve persistence and completion.
• Monitor progress and identify barriers to success and document notes.
• Coordinate referrals and follow-up services to ensure appropriate support.

Skills

Interpersonal skills

Microsoft Office

Student advising

Communication

Time management

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

CRM systems

Appointment scheduling platforms

Job description

Salary: $41,730

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Discretionary Hybrid

FLSA Status: Non-Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Boone

Department: Academic Advising

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Advisor II independently manages a student caseload, develops individualized success plans, utilizes proactive outreach and intervention strategies, and collaborates with campus partners to support student persistence and completion. This position serves as a key resource for students navigating academic, personal, and institutional barriers.

Job Duties

Advising and Student Success Planning

• Manage an assigned caseload of students and provide individualized advising and support.
• Assist students with educational planning, course selection, transfer opportunities, and career exploration.
• Develop student success plans designed to support persistence, retention, and completion.
• Monitor student progress and identify potential barriers to success.
• Maintain accurate and confidential student records.

Retention and Intervention

• Utilize early alert systems and student success technologies to identify students needing intervention.
• Conduct proactive outreach to students experiencing academic, financial, or personal challenges.
• Coordinate referrals and follow-up services to ensure students receive appropriate support.
• Implement intervention strategies designed to improve retention and persistence outcomes.
• Monitor effectiveness of outreach and intervention efforts.

Collaboration and Student Success Initiatives

• Serve as a liaison between students, faculty, academic divisions, and student support services.
• Participate in enrollment, retention, and student success initiatives.
• Assist with development and implementation of communication and outreach plans.
• Support assessment activities and recommend opportunities for process improvement.
• Participate in professional development and special projects and performs other duties as assigned.

Minimum Qualifications

• Bachelors degree or equivalent and 2-4 years of relevant experience
• Ability to guide students through academic planning and institutional processes while helping them understand requirements, policies, and next steps toward their educational goals.
• Excellent interpersonal skills with the ability to communicate complex academic information clearly and professionally to students, faculty, staff, and external partners.
• Commitment to supporting student success through proactive guidance, clear communication, and timely follow-up.
• Ability to support students through multiple advising formats, including individual appointments, group sessions, and outreach initiatives designed to promote student progression and success.
• Maintain accurate advising notes and documentation in institutional systems using established procedures.
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)

Preferred Qualifications

• Experience in student-facing roles in higher education, preferably a community college environment.
• Experience assisting students with academic planning, program exploration, or transfer pathways.
• Familiarity with student information systems and advising technologies (e.g., PeopleSoft, CRM systems, appointment scheduling platforms).
• Previous experience in a community college setting

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.