Academic Account Manager (Remote)(Miami, FL)

Thomas Reuters; Fort Lauderdale (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Academic Account Manager to enhance market share and product revenue within designated law schools. This role involves leveraging both in-person and digital engagement strategies to communicate the value of innovative legal platforms. The ideal candidate will possess a Juris Doctor degree and demonstrate exceptional account management skills, ensuring customer satisfaction and loyalty. With responsibilities including revenue retention and team leadership, this position offers a unique opportunity to make a significant impact in the legal education sector. Join a forward-thinking company and help shape the future of legal education.

Qualifications

• JD required with prior legal experience preferred.
• Strong communication and presentation skills are essential.

Responsibilities

• Manage law school accounts to secure long-term customer loyalty.
• Develop strategic plans for efficient business management.

Skills

Customer Relationship Management

Presentation Skills

Account Management

Time Management

Leadership

Problem Solving

Education

Juris Doctor (JD)

Tools

MS Office

Social Media

Job description

The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers.

Location: This is a remote/work from home opportunity. The ideal candidate can be located in Miami/Fort Lauderdale or surrounding areas.

About the Role:

In this opportunity as an Academic Account Manager you will:

• Act as high performing account manager to secure long-term, Westlaw, CoCounsel, and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools.
• Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base.
• Demonstrate exceptional presentation skills to maximize front-end client relationships.
• Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments.
• Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, CoCounsel, Practical Law, and other AI-powered solutions, as well as the legal profession and the academic and law school industry.
• Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions.
• Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results.
• Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
• Provide consistent and accurate reporting.
• Demonstrate the ability to work independently and collaboratively.

Key Skills, Knowledge and Abilities:

• Effectively meet customer needs and build lasting customer relationships; take responsibility for customer satisfaction and product preference.
• Demonstrate professional qualities and demeanor that commands attention and respect from law school faculty and students.
• Proven revenue retention success against target along with excellent account management and territory management skills.
• Possess strong ability to provide customers with high-impact training to exceed their needs.
• Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion.
• Ability to identify problem areas, trends, and opportunities and recommend action to management.
• Competence to effectively lead and manage a team of Student Brand Ambassadors.
• Leadership qualities including self-motivation, resilience, positive attitude, and being a team player.
• Ability to adapt and work in a fast paced environment that changes often.
• Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers.
• Exhibit a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, CoCounsel, print and media programs, workflow solutions, the law school market and the legal profession.

About You:

You're a fit for the role if you have:

• JD required.
• Prior legal experience preferred.
• Strong communication and presentation skills.
• Customer service orientation and experience.
• Proficient in MS Office and Social Media.
• Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel may be required.