AC Hotel Marriott Guest Services Manager

Terratron; Minneapolis, BLOOMINGTON (MN, MN); Presencial; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life保险选项

401(k) with employer matching

Paid time off

Hotel discounts worldwide for eligible

On-Demand Pay

50% discount at Terratron outlets

Descripción de la vacante

Terratron is seeking a Guest Services Manager to lead front desk operations, greet guests, and ensure a positive first impression. You will oversee guest services, associate training, and brand standards while coordinating with housekeeping and maintenance to resolve guest needs.

In this role you will manage check-in/check-out, process payments, and use PMS and hotel systems to support daily operations, while focusing on guest satisfaction and a welcoming guest experience across the property.

Formación

• Reliable, self-motivated and responsible time management.
• Strong oral and written communication skills.
• Ability to multitask, stay organized and adapt to business needs.

Responsabilidades

• Serve as a main point of contact for guest requests during assigned shifts
• Greet and assist guests with check-in, check-out, reservations, and requests
• Motivate, train, mentor, and support guest service associates
• Handle guest check-in and check-out accurately and efficiently
• Explain room features and property information to guests
• Process payment types, transactions, disputes, deposits, and guest account needs
• Balance shift cash drawers
• Support property reward program communication and guest engagement
• Focus on improving guest satisfaction scores
• Maintain brand standards and front desk procedures
• Coordinate with housekeeping, maintenance, and management to resolve guest needs
• Use property management systems and hotel systems to support operations
• Adhere to company policies, standards, procedures, and property-specific expectations
• Extend professionalism to guests, residents, customers, clients, vendors, and associates
• Be proactive, prompt, dependable, and attentive to detail
• Act with integrity, demonstrate teamwork, and maintain the spirit to serve
• Maintain a clean, professional appearance and be in uniform as assigned
• Understand and follow basic safety, security, and emergency procedures
• Support a culturally diverse workplace and comply with applicable Federal and State laws
• Assist in other departments or property-specific tasks as business needs require

Conocimientos

Time management

Communication

Multitasking

Team leadership

Independence

Reliability

Herramientas

FOSSE PMS

Lightspeed

SynXis

Descripción del empleo

Job Summary

Be part of the team that welcomes guests, resolves needs, and creates a positive first impression as a Guest Services Manager. The Guest Services Manager leads front desk operations, guest assistance, associate motivation, training, retention, cash handling, PMS use, guest satisfaction, and brand standards.

Key Duties and Responsibilities

• Serve as a main point of contact for guest requests during assigned shifts
• Greet and assist guests with check-in, check-out, reservations, and requests
• Motivate, train, mentor, and support guest service associates
• Handle guest check-in and check-out accurately and efficiently
• Explain room features and property information to guests
• Process payment types, transactions, disputes, deposits, and guest account needs
• Balance shift work and cash drawers
• Support property reward program communication and guest engagement
• Focus on improving guest satisfaction scores
• Maintain brand standards and front desk procedures
• Coordinate with housekeeping, maintenance, and management to resolve guest needs
• Use property management systems and hotel systems to support operations
• Adhere to company policies, standards, procedures, and property-specific expectations
• Extend professionalism to guests, residents, customers, clients, vendors, and associates
• Be proactive, prompt, dependable, and attentive to detail
• Act with integrity, demonstrate teamwork, and maintain the spirit to serve
• Maintain a clean, professional appearance and be in uniform as assigned
• Understand and follow basic safety, security, and emergency procedures
• Support a culturally diverse workplace and comply with applicable Federal and State laws
• Assist in other departments or property-specific tasks as business needs require

Who Are You?

• You are professional, courteous, and service-focused
• You are reliable, self-motivated, and responsible with time management
• You are highly dependable and organized with the ability to multi-task
• You can communicate verbally and in writing
• You act with integrity and have the spirit to serve
• You are motivated and able to work independently
• You are able to lead, train, coach, and support associates while maintaining standards

Essential Skills and Experience

• Reliable, self-motivated, and responsible time management
• Strong oral and written communication skills
• Ability to work independently and as part of a team
• Ability to multitask, stay organized, and adapt to business needs
• Computer, property management system, and cash handling skills preferred
• Preferred knowledge in PMS platforms such as FOSSE, Lightspeed, SynXis, or similar depending on brand
• Flexible scheduling may be required based on business needs, including weekends, holidays, days, evenings, and nights
• Ability to work with cleaning chemicals and work safely per Federal, State, Terratron, and Brand policies

Benefits Overview

Competitive benefits package with a variety of benefits and perks available based on eligibility

• Medical, dental, vision, and life insurance options for eligible full-time associates
• 401(k) with employer matching
• Paid time off, sick time off, and volunteer time off
• Hotel discounts worldwide for eligible associates
• Additional voluntary supplemental benefits
• 50% discount at all Terratron food and beverage outlets
• Now offering On-Demand Pay!

This job description provides a general overview of the role and is not intended to include all duties or responsibilities. Job duties, responsibilities, and requirements may be modified, expanded, or reassigned at any time, with or without notice, to meet business needs. Terratron, Inc. is an equal opportunity employer and is committed to providing reasonable accommodations in accordance with applicable federal, state, and local laws.