Night Audit/Guest Experience Associate

Autocamp; Town of Saugerties (NY); On-site; USD 24,000 - 34,000; Part time

Job summary

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team at AutoCamp in Saugerties, NY. This part-time position focuses on guest check-in/out, registrations, and overnight operations while upholding high hospitality standards.

The ideal candidate is friendly, detail-minded, and comfortable using cloud-based tools (Google Suite). You will assist guests, process payments, and coordinate with morning staff to ensure a seamless guest experience.

Qualifications

• Ability and comfort in working with cloud-based applications; knowledge of Google Suite preferred.
• Strong relational skills and ability to connect with guests.
• Thoroughness and attention to detail in every task.
• Excellent and attentive customer service throughout guest interactions.

Responsibilities

• Greet and welcome guests warmly at the front desk.
• Assist guests with registration and accommodation requests.
• Guide guests with check-ins/check-outs efficiently and courteously.
• Collect and distribute messages for guests.
• Pre-register, block, and manage reservations and rate structures as needed.
• Resolve guest inquiries and assist with service-related questions.
• Assist with billing discrepancies and cancellations per procedures.
• Follow through on supervisor’s checklist and handoffs to next shift.
• Communicate pertinent information to the next shift manager.
• Perform other duties as assigned by the supervisor.

Skills

Cloud Apps

Guest services

Attention to detail

Customer service

Tools

Google Suite

Job description

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
• Collect and distribute messages for guests.
• Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Follow through and complete Supervisor's checklist by end of shift.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Perform any other duties as requested by Supervisor.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

DESIRED SKILLS AND EXPERIENCE

• Ability and Comfort in Working with Cloud Based Applications; knowledge of Google Suite products preferred.
• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.

EEO is the Law

Position Type

Part-time

Compensation Range

21.00