ABSN Program Operations & Student Services Lead

The Catholic University of America; Washington (District of Columbia); On-site; USD 51,000 - 60,000; Full time

Job summary

The Catholic University of America is seeking an Administrative Coordinator for the ABSN program in the Conway School of Nursing. You will support student communications, enrollment processes, academic systems, and reporting, serving as a central resource for students and faculty.

Requirements include a bachelor's degree with 2+ years in customer service or office support; strong organizational and technical skills; proficiency with MS Word, Excel, PowerPoint, Access, Outlook, LMS platforms, and

Qualifications

• Bachelor's degree and at least two years of customer service or office support experience.
• Excellent computer skills and ability to learn new systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manages student records, cohort calendar, and non-academic courses, and assists the Assistant Dean of ABSN in calendar management.
• Maintains and updates internal and university student administrative systems and assists with undergraduate and graduate admissions processes.
• Creates and maintains online programs in Cardinal Station.
• Uses Cardinal Station to assist with registration tasks, class scheduling, and retrieval of student information as needed.
• Works with the Registrar to develop semester schedules.
• Prepares files for student advisors, assists with student registration, distributes grade sheets, prepares degree lists for graduating students, and enters and audits data on academic transcripts.
• Troubleshot enrollment and registration issues.
• Processes daily and weekly enrollment reports for online programs using Cardinal Station Query Manager.
• Works with the Assistant Dean to confirm appropriate course scheduling each semester and monitor student enrollment status and changes.
• Works with Admissions to review weekly admit status queries.
• Maintains ABSN student communications, including managing program emails and deadline reminders.
• Provides administrative support related to comprehensive exams and other standardized testing.
• Conducts requisition requests, financial reports, purchase orders, and reimbursements.
• Assembles information for the School of Nursing annual report to the University President and other required university reports.
• Submits reports to the SON Faculty Assembly identifying technology updates and areas for improvement for online programs.
• Identifies opportunities for improvement in registration and application processes.
• Works with the Director of Online Programs to coordinate program updates.
• Works with vendors regarding testing contracts, Assistant Dean of ABSN on faculty contracts, and Clinical Partnership Manager for clinical contracts.
• Works with the Clinical Partnership Manager for clinical learning experience planning and assists with clinical learning experience faculty course management.
• Serves as the ABSN program's primary contact for office visitors and phone inquiries. Records minutes for assigned meetings.
• Works with the Assistant Dean of the ABSN program to coordinate student events, including the Blessing of the Hands and Pinning Ceremony, and student orientation.
• Works with student success for student progression and guidance regarding academic policies and procedures.
• Works with other administrative staff on procuring supplies for various programs and assists in managing the program budget, including monitoring.

Skills

Customer service

Office coordination

Multitasking

Communication

Organizational skills

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Access

Outlook

LMS platforms

Student information systems

Google Workspace

Job description

The Catholic University of America is seeking an Administrative Coordinator for the ABSN program in the Conway School of Nursing. You will support student communications, enrollment processes, academic systems, and reporting, serving as a central resource for students and faculty.

Requirements include a bachelor's degree with 2+ years in customer service or office support; strong organizational and technical skills; proficiency with MS Word, Excel, PowerPoint, Access, Outlook, LMS platforms, and