Absence and Disability Management Specialist

TELUS; Atlanta (GA); On-site; USD 70,000 - 105,000; Full time

Job summary

TELUS Santé is seeking a Specialist of Absence and Disability Management to oversee the ADA interactive process and manage FMLA and other leaves, as well as STD claims. The role requires navigating regulatory requirements and coordinating return-to-work plans with employees and managers. Strong communication and problem-solving abilities are essential.

Bilingual English/Spanish is a plus. This position supports clients in the US and requires experience in disability case management and a solid

Qualifications

• 5 years of comprehensive experience in US Leaves and Disability Case Management and knowledge of the various legislative requirements.
• 3 years of ADA case management experience.
• Associate’s Degree.
• Strong interpersonal and helping skills with superior assessment and problem solving.
• Excellent computer skills and the ability to work online in a paperless environment.
• Bilingual in English and Spanish would be an asset.

Responsibilities

• Manage accommodation claims by advising clients on reasonable accommodations under the ADA interactive process.
• Manage and process FMLA and other federal/state leaves and STD claims.
• Handle DOL category claims, re-certifications, and second/third opinions.
• Conduct case assessments with employees, managers/HR, and gather information for assessment.
• Develop return-to-work plans and coordinate with supervisors and employees.
• Communicate with client representatives regarding case management issues and SOPs.

Skills

ADA case management

FMLA / Leave management

Interpersonal skills

Problem solving

Computer skills

Education

Associate’s Degree

Job description

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.Join our team and what we'll accomplish togetherThe primary responsibility of the Specialist of Absence and Disability Management is to facilitate and administer the Americans with Disabilities Act (ADA) interactive process and advise clients on reasonable accommodations. The Specialist also manages FML / Leaves and STD claims as needed.What You'll DoManage all accommodation claims by advising clients on options for reasonable accommodation and making recommendations regarding the best approach for managing such claims as it relates to the ADA interactive process.Manage and process FMLA (and other Federal leaves as applicable) Military leaves, State leaves, company specific and STD claims.Manage all DOL category claims with regards t; including re-certifications and the 2nd and 3rd opinion processes.Conduct case assessments, contacting the employee and their manager / HR by telephone or email, to explain the leave management process, employee accountabilities, and gather information for assessment purposes.Develop and document an understanding of the situation and the factors supporting, as well as inhibiting, a successful return to work for the employee.Review all relevant information and consult with appropriate LifeWorks resources as required (nurse consultants, health professionals, supervisory team) to confirm decision (approved / denied) recommendation on FMLA, State, Company specific leaves, STD and ADA cases.Analyze FMLA medical certifications and other medical documentation and ensures claim determination adheres to the required regulatory compliance timeframes.Inform STD claimants of any documentation needed to process a claim, timeframe requirements, claim’s status (e.g. STD approvals, denials, and consults), or any other information necessary to manage a claim.Determine an appropriate RTW goal with the employee and the employer; as well as, provide active support for the return-to work planning process between the employee and their supervisor and intervene when necessary.Communicate proactively with the client representatives regarding any case management issues that may impact the workplace and RTW planning.Follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings.Attend Case Management and Disability Management department team meetings and trainings as required.Other projects and tasks as assignedWhat You Bring5 years of comprehensive experience in US Leaves and Disability Case Management and knowledge of the various legislative requirements.3 years of ADA case management experienceAssociate’s Degree.Strong interpersonal and helping skills along with superior assessment and problem solving skills.Excellent computer skills and the ability to work primarily online in a paperless environment.Registered professional status within the disability management or professional health sector would be an asset.Additional course work in Occupational Health, Rehabilitation, Legislation related to disability management, Mediation, Human Resource Management, Disability Insurance, Psychological and Workplace factors in disability would be an asset.Bilingual in English and Spanish would be an assetÀ propos de nousNous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.