ABA Scheduling Coordinator (Spanish Preferred)

Behavioral Health Works; United States; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Company Paid Holidays (6 fixed, 3浮动)

Professional Development Assistance

Tuition Reduction for PartneredUnivers

Pet Insurance Discounts

Job summary

Behavioral Health Works in the United States is seeking a Scheduling Coordinator to manage high-volume appointment scheduling for ABA services. The role requires strong organization, proactive communication, and a knack for solving scheduling conflicts in a fast-paced environment.

You will communicate with therapists, families, and the clinical team via phone, email, and chats, confirm and adjust appointments, and ensure data accuracy in our scheduling system.

Qualifications

• Comfortable outbound calling and engaging phone presence.
• Strong verbal and written communication skills.
• Experience in scheduling, phone communication, or data entry.
• Familiarity with scheduling software and Google Workspace (Gmail, Calendar, Chat).
• Ability to manage multiple schedules with accuracy and attention to detail.

Responsibilities

• Actively communicate with therapists, clients, and team to coordinate schedules.
• Make outbound calls to confirm or reschedule appointments.
• Ensure accurate data entry and updates in the scheduling system.
• Handle multiple channels efficiently and prioritize tasks.
• Maintain relationships with therapists and families through professional communication.
• Collaborate with the administrative team to resolve scheduling conflicts.
• Assist with other administrative duties as needed.

Skills

Outbound calls

Verbal and written communication

Phone communication experience

Scheduling software familiarity

Google Workspace familiarity

Data entry accuracy

Multi-tasking

Team collaboration

Tools

Central Reach

Google Workspace

Job description

Join Our Team as a Scheduling Coordinator at Behavioral Health Works!

***Must be willing to work 7am-4pm Eastern Standard Time Zone***

About Us:

Behavioral Health Works is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed with Autism Spectrum Disorder (ASD). ABA therapy helps individuals with Autism improve socially significant behavior, following the principles of Behavior Analysis. Our extensively trained BCBAs, Case Supervisors, and Technicians collaborate closely with parents to create tailored treatment plans that address the distinct requirements of each child.

Job Description:

The Scheduling Coordinator plays a critical role in managing the day-to-day scheduling operations for a high-volume caseload. This is a fast-paced, high-demand position that requires exceptional organization, proactive communication, and strong problem-solving skills. The coordinator will be responsible for maximizing client utilization, minimizing cancellations and service gaps, coordinating makeup sessions, and maintaining consistent communication with families, therapists, and clinical teams. We are looking for someone who thrives in a busy environment, takes ownership of their caseload, and is driven to meet utilization goals while ensuring families receive consistent, quality services.

Compensation and Benefits:

• Hourly Rate: $27/hr
• Benefits for Full-Time Employees:
• Flexible schedules
• Health, Dental, Chiropractic, and Vision Insurance
• Critical Illness, Voluntary Life, Accident, Hospital Confinement, & Basic Life insurance
• 401(k)
• Pet Insurance Discounts
• Paid Time Off
• Company Paid Holidays (6 fixed, 3 floating)
• Professional Development Assistance
• Referral Program
• Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in bachelor's, master's, and doctoral-level programs and take advantage of discounted tuition with all of our affiliated universities. Partners include: National University, California Southern University, Vanguard University, Capella University, Purdue Global, and William James College.

Responsibilities:

• Actively communicate via phone, email, and Google Chat with ABA therapists, clients, and other team members to coordinate schedules.
• Make outbound calls to confirm appointments, reschedule sessions, and handle last-minute changes.
• Ensure accurate data entry and updates in our scheduling system to reflect any changes in appointments, availability, and client needs.
• Handle multiple communication channels efficiently, prioritizing tasks and keeping everything running smoothly.
• Build and maintain relationships with ABA therapists and clients through clear, friendly, and professional communication.
• Collaborate closely with our administrative team to resolve any scheduling conflicts or gaps.
• Assist with other administrative duties as needed.

Qualifications:

• Comfortable and confident making outbound calls, including cold calling or follow-ups. You should enjoy talking to people and have a positive, engaging phone presence.
• Strong verbal and written communication skills, especially via email and Google Chat.
• Previous experience in a role involving phone communication, scheduling, or data entry is highly preferred.
• Familiarity with scheduling software, Google Workspace (Gmail, Google Calendar, Google Chat), Central Reach, and the ability to learn new systems quickly.
• Capable of handling multiple schedules and updates with precision and attention to detail.
• Able to stay calm and organized in a fast-paced, ever-changing environment.
• A proactive approach to problem-solving and the ability to work well with others.