ABA Operations Leader: Drive Quality & Compliance

HR Alliance; Troy (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

T.R.A.C. – The Therapy Research Autism Center in Michigan is seeking an experienced Operations Manager to oversee day-to-day operations and support delivery of ABA services.

This role collaborates with clinical leadership, HR, finance, and admin teams to ensure efficiency, compliance, and high-quality client care. The ideal candidate has a Bachelor's degree in Business Administration or Healthcare Administration, and proven healthcare operations or behavioral health experience, with strong

Qualifications

• Bachelor’s degree in business administration, Healthcare Administration, Management, Human Resources, or a related field preferred.
• Healthcare operations, behavioral health, ABA services, or a related healthcare environment experience preferred.
• Supervisory or management experience preferred.
• Strong organizational, leadership, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of HIPAA, healthcare compliance, credentialing, and insurance/payer processes is an advantage.
• Proficiency with Microsoft Office, Google Workspace, and other business or healthcare management systems.

Responsibilities

• Oversee and coordinate daily operational and administrative activities.
• Support the delivery of ABA services across programs and locations.
• Collaborate with clinical leadership on staffing, scheduling, and priorities.
• Monitor employee productivity, attendance, scheduling, and performance.
• Coordinate with HR on recruitment, onboarding, and staffing needs.
• Support credentialing, insurance requirements, authorizations, and other admin processes.
• Ensure operational practices comply with policies, HIPAA, payer requirements, and regulations.
• Assist with audits, credentialing reviews, and compliance monitoring.
• Identify operational issues and implement process improvements.
• Track KPIs and prepare operational reports for leadership.
• Facilitate communication between clinical, administrative, HR, billing, and finance.
• Maintain confidential operational documentation.
• Support growth and expansion of services.
• Perform other management and operational duties as assigned.

Skills

Leadership

Organizational skills

Healthcare operations

Communication

Staff scheduling

Regulatory compliance

HIPAA knowledge

Microsoft Office

Google Workspace

Education

Bachelor's degree in Business Administration

Healthcare Administration

Tools

Microsoft Office

Google Workspace

Healthcare management systems

Job description

T.R.A.C. – The Therapy Research Autism Center in Michigan is seeking an experienced Operations Manager to oversee day-to-day operations and support delivery of ABA services.

This role collaborates with clinical leadership, HR, finance, and admin teams to ensure efficiency, compliance, and high-quality client care. The ideal candidate has a Bachelor's degree in Business Administration or Healthcare Administration, and proven healthcare operations or behavioral health experience, with strong