AAMVA Driver & Credential Helpdesk Specialist

The State of New Hampshire; Concord (NH); On-site; USD 27,000 - 36,000; Part time

Job summary

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, seeks a Driver & Credential Helpdesk CSR (Part-Time) in Concord. The role supports AAMVA network systems and CDLIS/PDPS transactions with a focus on accurate data and high-quality customer service.

Responsibilities include reviewing system reports, assisting customers with network transactions, and coordinating with other states.

Qualifications

• Equivalent combination of 2.5 years of education and experience after completion of high school.
• Must pass a fingerprint based criminal background check and motor vehicle record check to ensure suitability for exposure to confidential information.
• May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours.
• May be required to travel throughout the State and work at various satellite offices for periods of time.
• Experience in clerical work, customer service or data entry is preferred.

Responsibilities

• Receives and reviews AAMVA system reports to ensure FMCSA reporting requirements for CDLIS. Verifies status of flagged records and makes corrections as needed.
• Assists customers with AAMVA network transactions such as suspensions, broken or duplicate pointers, and incorrect data.
• Corresponds with other states to troubleshoot discrepancies or errors in transactions related to driver license restoration or issuance.
• Provides technical guidance to DMV staff to assist with researching and validating information or error messages in the AAMVA system.
• Answers questions at the customer counter and by phone regarding NH motor vehicle laws and rules.
• Assists DMV staff with data cleansing initiatives to ensure FMCSA compliance.
• Collaborates with training personnel to identify and document best practice policies for AAMVA transactions and processes.
• Evaluates motor vehicle conviction data to identify patterns for standardized processes.
• Attends meetings and AAMVA/CDLIS/FMCSA functions to stay current on program information.

Job description

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, seeks a Driver & Credential Helpdesk CSR (Part-Time) in Concord. The role supports AAMVA network systems and CDLIS/PDPS transactions with a focus on accurate data and high-quality customer service.

Responsibilities include reviewing system reports, assisting customers with network transactions, and coordinating with other states.