Part-Time DMV Helpdesk CSR — Driver & Credential Support

State of New Hampshire; New Hampshire; On-site; USD 27,000 - 36,000; Part time

Job summary

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, announces a part-time Driver & Credential Helpdesk CSR (Program Assistant II) in Concord, NH. The role supports the AAMVA network systems and CDLIS transactions, delivering customer service in a busy helpdesk environment.

Requires 2.5 years of education/experience after high school; valid driver’s license and the ability to travel within the state.

Qualifications

• Experience in clerical work, customer service or data entry.

Responsibilities

• Receives and reviews AAMVA system reports to ensure compliance with FMCSA reporting requirements for CDLIS.
• Assists customers with AAMVA network transactions such as suspensions and data corrections; provides guidance when transactions fail to meet requirements.
• Corresponds with other states to troubleshoot discrepancies in driver records and transfers.
• Provides technical guidance to DMV staff on AAMVA-related transactions and data issues.
• Answers questions at the counter and over the phone regarding NH motor vehicle laws and rules.

Skills

Customer service

Clerical work

Data entry

Education

High school diploma or equivalent

Job description

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, announces a part-time Driver & Credential Helpdesk CSR (Program Assistant II) in Concord, NH. The role supports the AAMVA network systems and CDLIS transactions, delivering customer service in a busy helpdesk environment.

Requires 2.5 years of education/experience after high school; valid driver’s license and the ability to travel within the state.