AAC Crowd Management FY27

University of Alaska; Anchorage (AK); On-site; USD 26,000 - 33,000; Part time

Job summary

The University of Alaska Anchorage invites applications for a part-time Crowd Management team member at the Alaska Airlines Center. The AAC hosts athletic and community events and seats up to 5,000 spectators.

The role focuses on safe attendee flow, enforcing policies, and implementing emergency procedures to create a safe, welcoming environment while serving diverse guests. Qualified candidates are 21+, able to stand long hours, and willing to obtain required certifications with background

Qualifications

• Be at least 21 years old due to state alcohol regulations.
• Active TAPS certification or ability to obtain before first day.
• High school diploma or equivalent.
• Ability to stand or walk for extended periods.
• Background check required for employment.
• Ability to work evenings, weekends and holidays based on events.
• FERPA, Title IX, BBS, Workplace Harassment Prevention certifications or completion within 30 days.
• Payment Card Information training completed annually.

Responsibilities

• Oversee smooth ingress and egress of attendees.
• Enforce venue and university policies for safety and order.
• Implement emergency response protocols as needed.
• Interacts with diverse guests using de‑escalation techniques.

Skills

Interpersonal communication

De-escalation techniques

Patience under pressure

Observational & problem solving

Education

High School diploma or equivalent

Job description

Join the dynamic team at the Alaska Airlines Center (AAC) as a Crowd Management member. Located on the campus of the University of Alaska Anchorage, AAC is a 196,000 square foot facility that seats up to 5,000 spectators. The facility hosts UAA Seawolves men’s and women’s basketball, volleyball, gymnastics, concerts, comedy shows, and community events. This part‑time position is an essential part of creating memorable experiences for event attendees.

As a Crowd Management member at the Alaska Airlines Center (AAC), you will play a pivotal role in maintaining a safe and secure environment for all events. Responsibilities include overseeing the smooth ingress and egress of attendees, implementing emergency response protocols, and ensuring strict adherence to venue and university policies. Your work will help create a safe and enjoyable atmosphere, contributing to the success of a wide range of events while prioritizing the safety and satisfaction of all guests.

To thrive in this role, you should possess strong interpersonal and communication skills for interacting with diverse groups of people. Patience, tact, and the ability to remain calm under pressure are crucial. The ability to utilize verbal de‑escalation techniques to resolve patron conflicts without physical intervention, along with awareness of safety protocols and emergency procedures and the ability to enforce building and university policies, will be valuable assets in ensuring a smooth and safe environment for both staff and attendees.

Minimum Qualifications:

Be at least 21 years old (age requirement to comply with state alcohol regulations).

Active TAPS certification, or ability to obtain certification before first day of work.

Hold a high school diploma or equivalent.

Possess the ability to stand or walk for extended periods.

Previous experience in event security, crowd management, law enforcement, military, hospitality, guest relations, or a related field is advantageous.

Exhibit excellent observational and problem‑solving skills to identify and address potential issues.

Possess strong interpersonal communications skills with a focus in de‑escalation techniques to resolve patron conflicts without physical intervention, and the ability to remain calm and composed in high‑pressure situations and handle confrontational or challenging individuals.

Ability to successfully pass a background check.

Maintain flexibility to work evenings, weekends, and holidays based on event schedule.

FERPA certification or certification completed within 30 days of job start date.

Title IX certification or certification completed within 30 days of job start date.

Behavior Based Safety (BBS) certification or certification completed within 30 days of job start date.

Workplace Harassment Prevention certification or certification completed within 30 days of job start date.

Protecting Payment Card Information training (annual training).

Position Details:

This is a part‑time, non‑exempt, temporary staff position located at the University of Alaska campus in Anchorage. New hires will be placed on the UA Temporary Salary Schedule, Grade 77, based on education and experience. Maintain flexibility to work evenings, weekends, and holidays based on event schedule.

Salary: $20.47

This is a pooled position and applications are reviewed as needed. Submission of an application does not guarantee review or a job offer.

If you have any questions regarding this position, please contact AAC Operations Manager Ryan Buen at [e-mail] or AAC Event Manager Veronica Wright, at [e-mail].

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report whichcontains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA

(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension)Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person:UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus.Request a paper copy by mail: 907-786-1120 or [e-mail]/907-786-1214 or [e-mail].

UAF

(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus)Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person:UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall.Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS

(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus)Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person:Hendrickson Building, Suite 202 on the Juneau campus.Request a paper copy by mail: 907-796-6371 or emailing [e-mail].