Lending Administration Manager

Western Alliance Bank; Chandler (AZ); On-site; USD 124,000 - 184,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medial and dental insurance

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Lending Administration Manager in Chandler, AZ. The role leads the Lending Administration team to govern established processes, coordinate across Lending groups, and ensure compliant, efficient operations in Central Lending.

The position requires building and reviewing governance, with a focus on depth of credit operations and policy adherence. You will partner with Lending, Credit, Operations, Compliance, and Technology to resolve issues, drive improvements,

Qualifications

• 7+ years of related experience in Credit Administration or similar field.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and related services.
• Advanced knowledge of regulatory and legal compliance obligations, rules and regulations, industry standards.
• Advanced knowledge of commercial credit with experience across lending products and segments.
• Ability to problem-solve independently, adapt to changing priorities, act with urgency, and deliver across projects, with strong analytical and collaborative skills.
• Advanced speaking and writing communication skills.

Responsibilities

• Govern day-to-day execution of Lending Administration workflow, ensuring outputs meet policy, regulatory, and quality requirements; provide formal review/approval and escalation as needed.
• Oversee reporting and analytics for workflow performance; use insights to manage priorities, improve throughput, and drive consistent execution.
• Lead in ensuring process controls and governance expectations are embedded and operating effectively; coordinate responses to audits and inquiries.
• Partner with Lending, Credit, Operations, Compliance, and Technology to resolve issues and implement procedural/tooling changes; drive process improvements and training.
• May lead and develop a dedicated program or framework to operate.

Skills

Credit Administration experience

Communication skills

Analytical thinking

Organizational skills

Education

Bachelor's degree

Job description

What You'll Do

As a Lending Administration Manager you'll be responsible for taking a senior lead role that supports the activities of the Lending Administration Department by governing the execution of the departments established processes and procedures. You'll partner within the Lending Administration and coordinate across Lending teams to enable the effective operations of lending and credit within the company. One of your key responsibilities in addition to executing your area of responsibilities will be to lead and review others in governed execution of various procedurally defined processes that support the function of Central Lending operations. Our Lending Administration Managers execute various processes that will serve to support the Central Lending operations. Additionally they serve as reviewers for other analysts within the team and take lead in defined workstreams and initiatives at the direction of senior leaders.

• Govern day‑to‑day execution of Lending Administration workflow, ensuring outputs meet policy, regulatory, and quality requirements; provide formal review/approval where required and ensure timely issue escalation and resolution.
• Oversee reporting and analytics for workflow performance (capacity, service levels, exceptions, quality); use insights to manage priorities, improve throughput, and drive consistent execution across the program and/or team.
• Lead in ensuring process controls and governance expectations are embedded and operating effectively (e.g., documentation standards, evidence retention, SOX/control testing support); coordinate responses to audit/control inquiries for the team’s scope.
• Partner with Lending, Credit, Operations, Compliance, and Technology to resolve systemic issues and implement procedural/tooling changes; drive adoption of process improvements and ensure team training and adherence.
• May lead and develop a dedicated program and/or framework to operate.

Job Title

Lending Administration Manager

Location

AZ - Chandler 3033

What You'll Do

As a Lending Administration Manager you'll be responsible for taking a senior lead role that supports the activities of the Lending Administration Department by governing the execution of the departments established processes and procedures. You'll partner within the Lending Administration and coordinate across Lending teams to enable the effective operations of lending and credit within the company. One of your key responsibilities in addition to executing your area of responsibilities will be to lead and review others in governed execution of various procedurally defined processes that support the function of Central Lending operations. Our Lending Administration Managers execute various processes that will serve to support the Central Lending operations. Additionally they serve as reviewers for other analysts within the team and take lead in defined workstreams and initiatives at the direction of senior leaders.

• Govern day‑to‑day execution of Lending Administration workflow, ensuring outputs meet policy, regulatory, and quality requirements; provide formal review/approval where required and ensure timely issue escalation and resolution.
• Oversee reporting and analytics for workflow performance (capacity, service levels, exceptions, quality); use insights to manage priorities, improve throughput, and drive consistent execution across the program and/or team.
• Lead in ensuring process controls and governance expectations are embedded and operating effectively (e.g., documentation standards, evidence retention, SOX/control testing support); coordinate responses to audit/control inquiries for the team’s scope.
• Partner with Lending, Credit, Operations, Compliance, and Technology to resolve systemic issues and implement procedural/tooling changes; drive adoption of process improvements and ensure team training and adherence.
• May lead and develop a dedicated program and/or framework to operate.

What You'll Need

• 7+ years of related experience in Credit Administration or similar field.
• Bachelor's degree in related field required.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge of commercial credit-related discipline with experience with a variety of lending products and segments.
• Intermediate to advanced Ability to problem-solve independently, adapt to changing priorities, act with urgency, and deliver across projects, along with analytical, organizational, communication, and collaboration skills.
• Advanced speaking and writing communication skills.

Compensation: Salary range for new hires is generally $124,025.00 - $153,208.00 for Reno, NV. Salary range for new hires is generally $139,530.00 - $172,360.00 for Chicago, IL. Salary range for new hires is generally $139,530.00 - $172,360.00 for San Diego, CA. Salary range for new hires is generally $148,830.00 - $183,850.00 for San Francisco, CA. Salary range for new hires is generally $148,830.00 - $183,850.00 for San Jose, CA. Salary range for new hires is generally $148,830.00 - $183,850.00 for Pleasanton, CA. Salary range for new hires is generally $139,530.00 - $172,360.00 for Los Angeles, CA. Salary range for new hires is generally $139,530.00 - $172,360.00 for La Mesa, CA. Salary range for new hires is generally $139,530.00 - $172,360.00 for Irvine, CA. Salary range for new hires is generally $139,530.00 - $172,360.00 for Costa Mesa, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits You’ll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.