A/V Telecommunications Tech

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 65,000 - 75,000; Full time

Job summary

Golden Entertainment LLC in Las Vegas is seeking an AV Telecommunications Technician to support, install, maintain, and troubleshoot the company’s audiovisual systems across the property. You will collaborate with IT and external providers to ensure high standards of functionality and serviceability, including cable management and system integrity.

The role requires hands-on installation and preventive maintenance of AV equipment, with a focus on reliability and guest experience.

Qualifications

• Minimum of three (3) years of experience in AV installation, maintenance, or technical support.
• Experience with Crestron, Soundweb, BrightSign, and television distribution systems preferred.
• Strong understanding of modern television standards, audio systems, and their integration with video equipment.
• Demonstrated ability to troubleshoot complex AV issues and use appropriate technical tools.
• Proven ability to organize equipment, prioritize tasks, and manage multiple assignments effectively.
• Strong problem-solving and analytical skills with the initiative to work independently.
• Excellent communication and interpersonal skills in both one-on-one and group settings.
• Must be able to work independently and prioritize with minimal supervision.
• Must obtain and maintain all required work cards as mandated by the department.
• Must be at least 21 years of age.
• Ability to communicate effectively in English, both written and verbal.
• Verify right to work in the United States.

Responsibilities

• Set up, operate, and perform preventive maintenance on all AV equipment (70-volt music/paging systems, TVs, distribution systems, projectors).
• Maintain accurate inventory of AV-related equipment and supplies.
• Provide status reports and performance feedback on AV systems to management.
• Respond to Help Desk tickets and service requests related to AV; provide user support and basic training.
• Conduct daily property walkthroughs to inspect AV system functionality and readiness.
• Troubleshoot and respond to AV service calls in FOH and BOH areas.
• Perform infrastructure installations with professional cable management and layout.

Skills

AV systems

Cable management

System integration

Troubleshooting

Documentation/inventory

Tools

Crestron

Soundweb

BrightSign

TV distribution

Job description

At Golden Entertainment LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the AV Telecommunications Technician, you are responsible for supporting, installing, maintaining, and troubleshooting the company's audiovisual systems. You work closely with IT personnel and external service providers to ensure communication systems and AV components are fully functional, properly installed, and operating to high standards. From structured cabling and system checks to technical service calls and inventory management, you help deliver a seamless AV experience across the property.Job Description:Essential Functions and Responsibilities:Set up, operate, and perform preventive maintenance on all AV equipment, including 70-volt overhead music/paging systems, TVs, distribution systems, projectors, and related hardwareMaintain accurate inventory of all AV-related equipment, components, and suppliesProvide status reports and performance feedback on AV systems to managementRespond to Help Desk tickets and service requests related to AV; provide user support and basic training for new or upgraded systemsConduct daily property walkthroughs to inspect AV system functionality and ensure operational readinessTroubleshoot and respond to AV technical service calls in both front-of-house (FOH) and back-of-house (BOH) areasPerform infrastructure installations with a focus on professional, clean, and serviceable cable management and equipment layoutCollaborate with internal departments and external vendors on AV installations and systems integrationEnsure clear communication and work independently with a high level of personal responsibility and professionalismManage multiple priorities simultaneously in a fast-paced, high-pressure environmentEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.Perform other duties as assigned.QualificationsMinimum of three (3) years of experience in AV installation, maintenance, or technical supportExperience with systems such as Crestron, Soundweb, BrightSign, and television distribution systems preferredStrong understanding of modern television standards, audio systems, and their integration with video equipmentDemonstrated ability to troubleshoot complex AV issues and use appropriate technical toolsProven ability to organize equipment, prioritize tasks, and manage multiple assignments effectivelyStrong problem-solving and analytical skills with the initiative to work independentlyExcellent communication and interpersonal skills in both one-on-one and group settingsRequirementsExceptional written and verbal communication skillsAbility to present professionally and communicate effectively in one-on-one and group settingsMust be able to work independently and prioritize with minimal supervisionMust obtain and maintain all required work cards as mandated by the departmentMust be at least 21 years of ageAbility to communicate effectively in English, both written and verbalVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push/pull up to 50lbsOccasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistConstantly sit and work at a desk or computerOccasionally stand or walkConstant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmoky NoisyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.