A/V Technician (On Call)

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Agua Caliente Casino • Resort • Spa is seeking an AV Technician to install, configure, maintain and troubleshoot audio, video, lighting and media systems across casino and hotel properties. You will perform routine maintenance, manage inventory, and stay current with new AV technologies to support events and daily operations.

You will collaborate with vendors and internal departments to ensure reliable system performance, adhere to safety regulations, and provide status updates to the AV

Qualifications

• Basic to intermediate knowledge of audio, video and control systems.
• Proficiency in AV equipment setup, calibration and troubleshooting.
• Familiarity with networking concepts and protocols related to AV systems.
• Excellent organizational and customer relation skills.
• Flexibility to work outside regular business hours and travel as needed.

Responsibilities

• Install, configure, and troubleshoot AV equipment including audio, video, conferencing systems, projectors, displays, and control systems.
• Perform daily maintenance and cleaning on AV equipment and ensure optimal functionality.
• Maintain inventory of AV assets and prevent loss or damage.
• Stay current with emerging AV technologies and industry best practices.
• Provide daily project status updates to the AV Manager and escalate issues as needed.
• Assist with programming AV content across properties including sports programming and music.
• Coordinate with vendors and internal teams to ensure efficient operation of all systems and events.
• Comply with internal controls, SOPs and tribal regulations.

Skills

AV systems setup

Troubleshooting

Maintenance planning

Communication

Organizational skills

Networking basics

Customer relations

Education

Basic to intermediate AV knowledge

Tools

Video conferencing platforms

Projectors

Displays

Control systems

Job description

Job Description SummaryResponsible for the installation and maintenance of audio, video, lighting, media systems, and technical equipment utilized on the casino and hotel properties.Essential Duties and Responsibilities (other duties may be assigned)Installation, configuration, and troubleshooting of AV equipment, including audio, video, conferencing systems, projectors, displays, and control systems.Perform daily maintenance and cleaning on all equipment in AV racks, AV rooms and permanently installed equipment. ensuring their optimal functionality and reliability.Equipment inventory and tracking on a daily basis to ensure that company assets are not lost or damaged.Stay up to date with emerging AV technologies, trends and industry best practices.Be familiar with and follow all state, local, OSHA and MSDS regulations.Demonstrate strategic thinking and ability to respond to the AV needs of the property.Provide daily project status updates to the AV Manager, including immediate escalation of any issues where necessary.Assist with the programming of AV content throughout the properties, including but not limited to the rotational sports programming and music.Work with all external approved vendors and internal departments to ensure efficiency of all systems and events.Must comply with all applicable Agua Caliente Casinos System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.Supervisory ResponsibilitiesNoneAccess to Sensitive Areas and InformationAs per the ACGC Access Matrix.Signatory AbilityNoneRequired Education and/or ExperienceBasic to intermediate knowledge of audio, video and control systems, including video conferencing platforms.Proficiency in AV equipment setup, calibration and troubleshooting.Familiarity with networking concepts and protocols related to AV systems.Effective communication and interpersonal skills to collaborate with all departments.Must have excellent organizational skills, computer literate, and have excellent customer relation skills.Flexibility to work outside regular business hours and travel to different locations as needed.Ability to thrive in a fast-paced, rapidly changing environment.Experience in working both independently and in a team-oriented, collaborative environment.Casino or hospitality services industry experience a plus.Working Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs, and sitting at desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Must be able to work in a “lighting subdued” environment for extended periods of time. Must be able to work in extreme weather conditions to include extreme heat and cold weather.The noise level in the work environment is usually moderate, but will escalate when located in the casino environment to include entertainment venues. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.