A/R Associate

Medquest, Inc.; Winston-Salem (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid/remote opportunities based on役

Job summary

MedQuest Imaging in Winston-Salem, NC is seeking an Accounts Receivable Associate to analyze patient accounts, pursue follow-up on insurance balances, and manage denials to improve cash flow. You will review unpaid claims, document activity, and ensure HIPAA compliance while meeting production and quality goals.

Responsibilities include reviewing denials, responding to inquiries, and coordinating with carriers and internal teams.

Qualifications

• Minimum two years’ experience in medical billing and collections.
• Ability to interpret Explanation of Benefits (EOBs).
• Strong knowledge of CPT and ICD codes.
• Familiarity with insurance carrier websites.

Responsibilities

• Review unpaid insurance claims 30 days+ and denials; ensure timely processing or resolve issues.
• Follow up and collect on insurance balances; liaise with carriers and internal teams.
• Respond to calls and emails promptly; document activity clearly and accurately.
• Maintain HIPAA-compliant records and meet production/quality goals.
• Perform other duties as assigned.

Skills

Analytical thinking

Medical billing

Collections

HIPAA compliance

EOB interpretation

Communication skills

Microsoft Word

Microsoft Excel

Denials management

Education

High School Diploma or GED

Tools

UB-4/HCFA 1500 forms

ICD/CPT knowledge

Job description

Overview

As an Accounts Receivable Associate, you will be responsible for analyzing patient accounts, performing follow up and collection activities, by working all denials, correspondence and outstanding insurance balances for assigned accounts.

Responsibilities

• Review all unpaid insurance claims for assigned carriers/financial class that have been filed 30 days +, including all denials received. Confirm processed correctly or identify issue with timely processing and take action needed to resolve.
• Effectively use all resources, internally and externally, for quick and efficient resolution of insurance balance due on accounts.
• Respond to all telephone calls and emails in a timely manner, accurately and courteously, referring any potential problems to appropriate parties.
• Maintain appropriate records by documenting on all accounts accurately and completely so that others using the information can easily understand. Be aware of and follow all HIPAA guidelines.
• Meet production and quality goals as stated in objectives.
• Other duties as assigned.

Qualifications

Education:

• High School Diploma or GED

Prior Experience:

• Minimum two years’ experience in medical billing and collections for a doctor, hospital or third party medical billing company, or as a medical claims processor for a health insurance carrier

Special Qualifications:

• Intermediate knowledge of UB-4/HCFA 1500 claim forms
• Ability to interpret Explanation of Benefits
• Strong knowledge of CPT and ICD codes
• Basic knowledge of Microsoft Word and Excel
• Familiarity with insurance carrier websites
• Ability to thrive in a goal oriented environment that is measured for production as well as quality
• Self-starter that enjoys investigating, identifying issues, and trends, and communicating to lead

Company Message

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.