A&D Account Manager: End-to-End Program Lead

Interconnect Solutions Company; Fountain Valley (CA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

ISC Fountain Valley is seeking an Account Manager to own the full quote-to-cash lifecycle for assigned customer accounts. You will be the primary contact, build relationships, and drive on-time delivery, margin performance, and program success in a fast-paced contract manufacturing environment.

You will coordinate with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to onboard new customers and programs, manage RFQs and pricing, provide status updates, and ensure

Formación

• 2+ years of customer-facing experience within a domestic manufacturing environment.
• Experience managing RFQs, quotes, pricing, and customer requirements within a manufacturing environment.
• Experience managing the quote-to-cash process from RFQ/quote through order entry, production, fulfillment, invoicing, and issue resolution.
• Direct experience using an ERP/MRP system to manage customer orders and support the quote-to-cash process.
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting.
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, and/or supply chain teams.
• Experience handling delivery expedites, schedule changes, or supply chain-related issues.
• Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail.
• Strong communication, organization, and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.

Responsabilidades

• Serve as the primary point of contact and advocate for assigned customer accounts.
• Build and maintain strong, long-term customer relationships.
• Lead customer communications including meetings, calls, and periodic site visits.
• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection.
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment.
• Provide proactive order status updates, delivery schedules, and open order reporting to customers.
• Drive on-time delivery performance across assigned accounts.
• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements.
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams.
• Drive accountability and clear communication across cross-functional stakeholders.
• Manage RFQs, re-quotes, and ongoing pricing activities.
• Coordinate material costs, labor inputs, and pricing updates with internal teams.
• Support margin performance through effective pricing and cost awareness.
• Manage customer forecasts, blanket orders, and Kanban programs.
• Coordinate material pipelines and demand changes with Supply Chain and Production teams.
• Support alignment between customer demand and internal production planning.
• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments.
• Manage customer escalations and drive timely resolution.
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement.
• Utilize ERP/MRP systems to track orders, forecasts, and account performance.
• Provide customer forecasts and sales-related reporting to Sales Leadership.
• Maintain accurate documentation of customer requirements and program details.
• Perform other duties as required to support business needs.

Conocimientos

Customer-facing experience

Strong communication

Excel proficiency

ERP/MRP knowledge

Forecasting

Planning & scheduling

Problem-solving

Attention to detail

Educación

High school diploma or equivalent

Herramientas

ERP/MRP system

Microsoft Office

Descripción del empleo

ISC Fountain Valley is seeking an Account Manager to own the full quote-to-cash lifecycle for assigned customer accounts. You will be the primary contact, build relationships, and drive on-time delivery, margin performance, and program success in a fast-paced contract manufacturing environment.

You will coordinate with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to onboard new customers and programs, manage RFQs and pricing, provide status updates, and ensure