911 Telecommunicator: Precise Emergency Dispatcher

West Unified Communications Services (formerly known as InterCall Asia Pacific); Longmont (CO); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) retirement plan

Parental leave

Job summary

Intrado's Longmont, CO office seeks a 911 Telecommunicator for the Emergency Call Relay Center (ECRC). You will receive nationwide emergency and non-emergency calls and route them to the proper jurisdiction from a fixed Longmont location.

The role emphasizes a predictable pace, strong teamwork, and adherence to procedures to ensure high quality emergency communications. Public safety focus offers meaningful, long-term service.

Qualifications

• Minimum 1 year of 9-1-1 call handling or dispatch experience required.
• Experience working in a 24x7 environment preferred.
• Basic proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Ability to work varying shifts, including evenings, overnights, and weekends.
• Strong attendance and schedule adherence.

Responsibilities

• Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC).
• Gather essential information from callers and determine the appropriate routing.
• Accurately document call details (date, time, nature of call, location, etc.).
• Use Intrado tools to ensure calls are transferred to the correct jurisdiction.
• Receive and handle text message communications related to emergency situations.
• Maintain strong teamwork and communication with peers and leadership.
• Support service quality through adherence to procedures and escalation of concerns.
• Provide respectful, professional service to all callers and partners.

Skills

9-1-1 call handling

Dispatch experience

Microsoft Word

Outlook

Excel

PowerPoint

Shift flexibility

Attendance

Education

High School Diploma

Associate’s degree

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Intrado's Longmont, CO office seeks a 911 Telecommunicator for the Emergency Call Relay Center (ECRC). You will receive nationwide emergency and non-emergency calls and route them to the proper jurisdiction from a fixed Longmont location.

The role emphasizes a predictable pace, strong teamwork, and adherence to procedures to ensure high quality emergency communications. Public safety focus offers meaningful, long-term service.