911 Call Specialist — Predictable Shifts, Low-Stress

Intrado; Longmont (CO); On-site; USD 3,582,000 - 3,788,000; Full time

Benefits offered by this job

On-site fitness center

On-site café

Predictable shifts

Dedicated desk/workstation

Job summary

Intrado is seeking a 911 Telecommunicator for our Longmont, Colorado office. This role focuses on call-taking with nationwide and international routing, offering a more predictable pace than traditional PSAPs and a dedicated personal workstation.

You will handle incoming emergency and non-emergency calls, document details, and coordinate with jurisdictions while maintaining high accuracy and teamwork in a supportive environment.

Qualifications

• Minimum 1 year of 9-1-1 call handling or dispatch experience.
• Experience in a 24x7 environment preferred.
• Basic proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.

Responsibilities

• Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC).
• Gather essential information from callers and determine the appropriate routing.
• Accurately document call details (date, time, nature of call, location, etc.).
• Use Intrado tools to ensure calls are transferred to the correct jurisdiction.
• Receive and handle text message communications related to emergency situations.
• Maintain strong teamwork and communication with peers and leadership.
• Support service quality through adherence to procedures and escalation of concerns.
• Provide respectful, professional service to all callers and partners.

Skills

9-1-1 call handling

Customer service

MS Office (Word/Outlook/Excel/PowerPt)

Education

High School Diploma

Associate’s degree preferred

Tools

Intrado tools

MS Office

Job description

Intrado is seeking a 911 Telecommunicator for our Longmont, Colorado office. This role focuses on call-taking with nationwide and international routing, offering a more predictable pace than traditional PSAPs and a dedicated personal workstation.

You will handle incoming emergency and non-emergency calls, document details, and coordinate with jurisdictions while maintaining high accuracy and teamwork in a supportive environment.