Public Safety Telecommunicator

Scott County; United States; On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid Holidays

PERA Retirement Plan

On-Site Health Nurse

Job summary

Scott County in Minnesota seeks a Public Safety Telecommunicator to receive and prioritize emergency and non-emergency requests and dispatch appropriate services. The role operates 24/7, including nights, weekends, and holidays, with a strong emphasis on accuracy, concentration, and multitasking.

Requires high school diploma/GED and 1 year of 911 dispatch or 2 years of related work, typing 40 wpm minimum, and ability to work under stress. Bilingual candidates are encouraged to apply.

Qualifications

• Requires a high school diploma/GED and one year of 911 Public Safety Dispatch experience or two years of related work experience with a high school diploma/GED.
• Additional education options include one or more years post-secondary education and six months of related work experience, or an Associate's degree or higher.
• Must type at least 40 wpm (aim for 45 wpm within 90 days) and remain calm under changing priorities and high-stress periods.

Responsibilities

• Receives and processes all incoming 911 and non-emergency calls for Scott County.
• Dispatches calls for multiple police, fire, and ambulance services in a 24/7 operation.
• Participates in a lengthy selection process including assessments and interviews.

Skills

Typing speed

Multitasking

Calm under pressure

Attention to detail

Education

High school diploma/GED

Associate's degree or higher

Job description

Hiring Range: $30.90 - $36.54 Full Pay Range: $29.09 - $43.62

The Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and the Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7 including night, weekend, and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical, and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position. Recruiting for Spring 2027 Academy!

The Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7; including nights, weekends and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position.

Essential Duties

Receives and processes all incoming 911 and non-emergency telephone calls for Scott County. Dispatches emergency and non-emergency calls for nine police departments, eight fire departments, four ambulance services and other emergency and non-emergency service providers in Scott County. Work is subject to a variety of shifts and schedules covering 365 day-a-year, 24 hours-a-day operation, including overtime.

To learn more about the duties of the position, please use the link: Full Job Description

Minimum Qualifications

Requires high school diploma/GED and one year of 911 Public Safety Dispatch experience OR high school diploma/GED and two years of related work experience OR high school diploma/GED plus one or more years post-secondary education and six months of related work experience OR an Associate's degree or higher. Related work experience includes jobs requiring multi-tasking. Emergency dispatching experience within the last 7 years is highly desired. One must type at least 40 wpm (with improvement to 45 wpm within 90 days of hire) and remain calm in an atmosphere of changing priorities and periods of high stress. Bilingual candidates encouraged to apply. Candidates meeting minimum qualifications will complete two online assessments measuring typing speed and position specific skills. Candidates passing both assessments will qualify for an interview. The eligible register developed from this posting may be used to fill current and future FT vacancies within this classification.

Selection Process

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Candidates meeting minimum qualifications will complete two online assessments measuring typing speed and position specific skills. Candidates passing on all two assessments will qualify for an interview. Final selection will include an oral interview, background investigation, physical & hearing exam, psychological evaluation, drug testing, and approval by the County Board. The full hiring process for this position is lengthy and can take up to 12 weeks.

Incentives

Receive up to $2000 in incentives for new hires: $500 bonus upon hire, $500 upon passing probation, and $1000 after two (2) years of service as a Dispatcher.

Work Location

Shakopee, MN

Benefits

• Health Insurance - Four-tier plan option available
• Dental Insurance - Four-tier plan option available
• Life Insurance
• Flexible (Pre-Tax) Spending Accounts
• Post-Retirement Health Care Savings Plan
• Long-Term Disability
• 11 paid holidays annually
• Paid Time Off (PTO) or Vacation & Sick Leave
• Paid Parental Leave
• Employee Assistance Program
• PERA (Public Employee's Retirement Association) Retirement Plans
• On-Site Occupational Health Nurse
• Active Health & Safety Teams, Committees, and Programs
• Short-Term Disability
• Credit Union Membership
• Deferred Compensation Plans
• Minnesota Benefit Association
• Vision Plan
• Scott County Employees Association
• Spirit of Scott Federal Student Loan Forgiveness
• Training Opportunities (Benefit offerings can and do change on occasion.)

Employer Culture

Scott County enjoys a growing mix of commercial, industrial, and housing development, yet also maintains its rural flavor. Our values transform the public’s expectations for service delivery through our caring, creation and innovation. At Scott County, our desired culture is one of trusting and caring, it is resident focused, and is a disciplined pursuit through empowered and encouraged innovation. Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well‑being. The net result of this philosophy is public service excellence. No matter what you’re interested in, we have a place for you.

Total Rewards

Scott County has adopted a Total Rewards philosophy! Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence. Our goal is to address the multiple facets of employee well‑being via six different program delivery "elements." These elements encompass different topic areas, benefits, and initiatives that the County invests in to achieve Total Rewards. These elements include physical health, workplace social/belonging, work/life balance, financial security, training and development, and emotional health. You can read more about the six elements here! (link)

Job Description Reference

To review Scott County's Job Descriptions, please use the following link: Full Job Description (link)

E-Verify

Scott County participates in E-Verify and will provide the federal government with your Form I-9 to confirm work authorization. Learn more here. (link)