Public Safety Telecommunicator

Nicollet-County; Saint Peter (MN); On-site; USD 52,000 - 70,000; Full time

Job summary

Nicollet County Sheriff’s Office is seeking a Public Safety Telecommunicator to coordinate 911 communications, dispatch, and monitor public safety personnel while providing critical information to callers. This role involves handling emergency and non-emergency calls, maintaining records, and supporting responders under pressure.

The position requires operating a Computer Aided Dispatch system, ARMER radio, and security systems, along with rigorous on-the-job training.

Qualifications

• Requires ability to obtain PsPortals Security and Single Sign-on certification within six months.
• Requires ability to obtain Telecommunicator CPR certification within six months.
• Requires ability to complete FEMA training within six months.
• Requires ability to complete ARMER Radio/Statusboard training within six months.
• High School Diploma or GED is mandatory.

Responsibilities

• Creates and maintains accurate electronic records and logs using a CAD system.
• Monitors ARMER radio talk groups and channels and updates units during incidents.
• Operates cameras, alarms, and security doors for safety.
• Operates mapping systems to assist responders and locate units.
• Uses community notification system to alert the public during emergencies.
• Responds to 911 calls and texts, prioritizes requests, and coordinates response with emergency services.
• Retrieves and queries data from law enforcement databases as needed.

Skills

Customer service

Communication skills

Calm under pressure

Multitasking

Listening skills

Conflict resolution

Data entry

Record keeping

Education

High School Diploma or GED

Tools

CAD system

ARMER radio

Multi-line phone system

Job description

Under the general direction of the Public Safety Answering Point (PSAP) Supervisor, the Public Safety Telecommunicator supports the Nicollet County Sheriff’s Office by providing quality services that promote and protect the safety, security, and well-being of all the people in the community. This position coordinates incoming 911 communications and other activities to support public safety personnel in the interest of public safety. The position also receives emergency and non-emergency 911 calls from the public, and dispatches, monitors, and responds to public safety personnel.

This position is scheduled to work rotating 12-hour shifts.

• Creates and maintains accurate electronic records and logs of activity as required using a Computer Aided Dispatch system (CAD)
• Monitors and operates multiple ARMER radio talk groups and conventional radio channels. Receives and processes officer requests for various services and updates responding units regarding status, location, and pertinent information throughout the duration of an incident. Uses various systems to page emergency responders and conduct pager tests. Communicates with emergency responders and queries driver's licenses, license plates, and related searches
• Monitors cameras, alarms, and security doors for the safety and security of the facility, staff, and public
• Operates multiple computerized mapping systems. Assists responding units with directions to scenes and monitors the location of emergency response vehicles from law enforcement, fire, and emergency services
• Operates the community notification system for emergency and non-emergency incidents. Sends alerts to the public when in imminent danger or during emergencies that may affect the public’s health, safety, or welfare
• Receives emergency and non-emergency 911 calls and texts. Performs multiple tasks simultaneously within critical time constraints and under pressure of emergency conditions. Responds to requests for service requiring law enforcement, medical, fire, and/or rescue services per established policies. Gathers and evaluates relevant information from all available sources to establish priorities as outlined in the standard operating procedure manual. Provides public service information including weather and road conditions and makes referrals to mental health resources and other public and governmental agencies as appropriate
• Receives transmitted requests from field personnel for emergency assistance and determines type and level of response necessary
• Requests, disseminates, enters, verifies, modifies and cancels protected data through computerized terminals linked to State, Federal, Interstate and local Law Enforcement systems to include but not limited to; driver and motor vehicle information, NCIC (National Crime Information Center) 'hot files'; warrant files, criminal histories; persons, property, vehicle and other restricted data files

• Valid MN Driver’s License, and
• High School Diploma or GED

• Ability to obtain PsPortals Security and Single Sign-on certification within six (6) months of hire
• Ability to obtain Telecommunicator CPR certification within six (6) months of hire
• Ability to complete FEMA training within six (6) months of hire
• Ability to complete ARMER Radio/Statusboard training within six (6) months of hire

• Ability to listen, comprehend, and effectively communicate information both written and orally to all individuals
• Ability to use a computer and related software applications
• Ability to prepare operational records and reports in a systematic, neat, legible manner
• Ability to create and maintain detailed and accurate records, reports, and data, written, or electronically
• Ability to work independently and with other employees, remain calm and work under stressful circumstances
• Ability to maintain objectivity and perspective and react quickly, calmly, and appropriately to crisis and emergency situations
• Ability to exercise good judgment and make sound decisions
• Ability to effectively deal with conflict and reach appropriate and productive resolutions
• Ability to use and learn databases and on-line services
• Ability to listen attentively during normal times and under stressful circumstances
• Ability to perform multiple work-related tasks at the same time
• Ability to operate a computer workstation, radio, and multiline telephone equipment all simultaneously
• Ability to maintain confidentiality regarding work-related matters, including personnel matters and data privacy
• Knowledge of customer service principles and practices
• Knowledge of area city streets and county roads, state, and US Highways
• Knowledge of local government organizations and county operations to facilitate work and interactions across functions
• Knowledge of applicable Federal, State, and local laws, rules, and regulations
• Knowledge of record retention schedule principles
• Skill with computer-aided dispatching
• Skill in operating a multi-line phone system