911 TELECOMMUNICATOR *

City of Fort Smith; Fort Smith, Northern (AR, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

City of Fort Smith is seeking a 911 Telecommunicator to serve as the primary contact between the Fort Smith Police Department and the public. You will process information from citizens and relay it to emergency services, and provide communications between this department and other agencies.

The role requires handling calls, operating radio channels, and maintaining calm under pressure while coordinating with responders and internal teams.

Qualifications

• High School diploma or GED required.
• ACIC/NCIC Certification Level I & II required or obtainable on appointment.
• Valid driver's license required.

Responsibilities

• Operate appropriate radio channels.
• Answer emergency and non-emergency phone lines.
• Operate various computer applications.
• Monitor status of police and fire personnel.
• Respond to a variety of requests from personnel.

Skills

Communication

Multi-tasking

Stress management

Typing

Education

High School diploma or GED

ACIC/NCIC Certification Level I & II

Valid driver's license

Job description

SUMMARY

To serve as the primary contact between the Fort Smith Police Department and the citizens of Fort Smith and surrounding areas.Processing information given by citizens and relaying it to the proper emergency service.Also to provide communications between this department and other agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Note: All City of Fort Smith positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees, and have regular and reliable attendance that is non-disruptive. Must show cooperation and respect to fellow employees and supervisors at all times.

1. Operate appropriate radio channels.


2. Answer emergency and non-emergency phone lines.


3. Operate various computer applications.


4. Monitor status of police and fire personnel.


5. Respond to a variety of requests from personnel.


6. Regular attendance and timeliness is required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skills, and/or abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or GED is required prior to appointment.


• The incumbent must have Level I and II ACIC/NCIC Certification or be able to achieve both upon appointment.


• Must have a valid driver’s license.

OTHER SKILLS and ABILITIES

The incumbent must be able to perform all of the duties and functions as defined in the job description for the City of Fort Smith.The incumbent must be able to type, multi-task, make important decisions quickly, and handle incoming calls and process information promptly while under stress.The incumbent must work well with others and have excellent communication skills in both oral and written forms.Organizational skills and close attention to details are required to successfully perform this job.The incumbent must have thorough operational knowledge of the use of a personal computer system, as well as various software packages.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions provided that accommodations comply with the City of Fort Smith's Alternate Duty Policy.

The noise level in the work environment while within the police department is usually moderate.

HIRING PROCESS

You must successfully complete the following steps in the hiring process for 911 Telecommunicator in order to be considered for hire.

1. Completed application


2. Typing/practical test


3. Interview


4. Background check


5. Conditional job offer (includes physical, drug screen, polygraph and psychological evaluation)


6. Start date